We’re Heading to Connected North – come and see us!
After a busy March, we’ve seen switch volumes settle into a more regular pattern — a sign that the One...
Read essential documents, allocate time and resources, and set a realistic timeline to prepare for the OTS process.
You can connect directly to the TOTSCo Hub and start onboarding. Or you can get a managed access provider (MAP) to assist.
We'll ask you for details of you and your organisation, and to sign the TOTSCo Hub user agreement.
There are three steps to our testing process, but steps may vary if you're working with a managed access provider (MAP).
TOTSCo is a not-for-profit organisation created by the telecoms industry in June 2022 to deliver switching processes for fixed voice and broadband services.
TOTSCo owns and operates a specially designed message-exchanging platform, the TOTSCo Hub, which is central to the One Touch Switch process.
By giving help and support at every step, TOTSCo ensures that the OTS process is robust, reliable, and ready to facilitate quick and easy switching for customers.
For assistance with any testing and onboarding issues, you can contact us by email at [email protected].
Or you can call us on +44 (0)800 026 0403.
Available 8am to 8pm – Monday to Friday, 8am to 12pm Saturday.
If you are member of the public and have a question regarding your broadband service or switching providers, please contact your current broadband provider directly. They will be able to assist you with any service-related inquiries, including switching processes.
For general enquiries, you can email [email protected].
Our monthly Stakeholder Forums are an opportunity for the TOTSCo Team to share the latest information, discuss important topics and answer any key questions.
After a busy March, we’ve seen switch volumes settle into a more regular pattern — a sign that the One...
We’re pleased to announce the publication of a beta version of the TOTSCo API GPLB Specification to support business switching...
