Welcome to

The One Touch Switching Company (TOTSCo)

Planned go-live date: 12 September 2024

“It's important that you engage with the OTS process as soon as possible, even if you work with a managed access provider. And remember, we are here to help each step of the way”

Paul Bradbury Chief Executive Officer, TOTSCo

Introducing TOTSCo

TOTSCo is a not-for-profit organisation created by the telecoms industry in June 2022 to deliver switching processes for fixed voice and broadband services.

TOTSCo owns and operates a specially designed message-exchanging platform, the TOTSCo Hub, which is central to the One Touch Switch process.

By giving help and support at every step, TOTSCo ensures that the OTS process is robust, reliable, and ready to facilitate quick and easy switching for customers.

Getting ready

Read essential documents, allocate time and resources, and set a realistic timeline to prepare for the OTS process.

Get ready for OTS

Connect

You can connect directly to the TOTSCo Hub and start onboarding. Or you can get a managed access provider (MAP) to assist.

Working with a MAP

Onboarding

We'll ask you for details of you and your organisation, and to sign the TOTSCo Hub user agreement.

Onboarding

Testing

There are three steps to our testing process, but steps may vary if you're working with a managed access provider (MAP).

Testing

Go-live

OTS go-live date is 12 September 2024.

Help & Support

We're here whenever you need support

For assistance with any testing and onboarding issues, you can contact us by email at service_desk@totsco.org.uk.

For general enquiries, you can email enquiries@totsco.org.uk.

Our monthly Stakeholder Forums are an opportunity for the TOTSCo Team to share the latest information, discuss important topics and answer any key questions.