OTS Gains Momentum with 100K Switch Orders!
Published 4 October 2024 We’re now into the third week of One Touch Switch (OTS) operations, with over 70 brands...
Read essential documents, allocate time and resources, and set a realistic timeline to prepare for the OTS process.
You can connect directly to the TOTSCo Hub and start onboarding. Or you can get a managed access provider (MAP) to assist.
We'll ask you for details of you and your organisation, and to sign the TOTSCo Hub user agreement.
There are three steps to our testing process, but steps may vary if you're working with a managed access provider (MAP).
TOTSCo is a not-for-profit organisation created by the telecoms industry in June 2022 to deliver switching processes for fixed voice and broadband services.
TOTSCo owns and operates a specially designed message-exchanging platform, the TOTSCo Hub, which is central to the One Touch Switch process.
By giving help and support at every step, TOTSCo ensures that the OTS process is robust, reliable, and ready to facilitate quick and easy switching for customers.
For assistance with any testing and onboarding issues, you can contact us by email at [email protected].
Or you can call us on +44 (0)800 026 0403.
Available 8am to 8pm – Monday to Friday, 8am to 12pm Saturday.
Outside of these hours, any issues and enquiries can be raised via the ticket.
management system, which will be accessible 24/7/365.
For general enquiries, you can email [email protected].
Our monthly Stakeholder Forums are an opportunity for the TOTSCo Team to share the latest information, discuss important topics and answer any key questions.
Published 4 October 2024 We’re now into the third week of One Touch Switch (OTS) operations, with over 70 brands...
Published 27 September 2024 We are writing to inform you about additional support we're introducing to improve communication between hub...