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Published on 10 January 2025 It’s good to be back, and I hope you had a good Christmas and new...
Following Ofcom's decision in September 2021 to simplify the process of switching landline and broadband, the industry acted to design a solution that would allow providers to comply with the new regulations. The initial work was led by the Office of the Telecommunications Adjudicator (“OTA2”) and included a steering group that comprised a representative selection of industry participants.
In June 2022 the industry established The One Touch Switching Company Ltd (“TOTSCo”) as a vehicle for the development and operation of the messaging platform, the TOTSCo Hub.
TOTSCo is a not-for-profit company owned by the membership with the purpose of developing and operating the platform.
The One Touch Switch (OTS) project is a transformative initiative aimed at revolutionising how consumers switch their landline and broadband services.
The key objective is to enable consumers to switch providers seamlessly with just one touch, without the need for unnecessary and often cumbersome interactions with their current provider.
This project is a direct response to the need for a more consumer-friendly approach to switching services, reducing the time and effort involved. It empowers consumers with greater control over their service choices and aims to foster a more competitive and dynamic market.
At the heart of the OTS project is the TOTSCo Hub. This technological platform serves as a central messaging hub, facilitating communication between different CPs during the switching process. The TOTSCo Hub ensures that all necessary information is exchanged accurately and efficiently between the gaining and losing providers, thereby enabling a smooth transition for the consumer.
The TOTSCo Hub is designed to be userfriendly and accessible to CPs of all sizes, from small providers with limited technical resources to large providers with more advanced technical capabilities. It ensures that all CPs, regardless of their size or technical proficiency, can participate in the OTS process effectively.
If you're a landline or broadband provider, learn how you can integrate with the OTS process and what steps are involved.
Published on 10 January 2025 It’s good to be back, and I hope you had a good Christmas and new...
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