HAPPY NEW YEAR!
Published on 10 January 2025 It’s good to be back, and I hope you had a good Christmas and new year and got some time off. The hub did not take a break, and although switching volumes were lower over the holiday period with just 8,000 messages sent on Christmas Day, they have picked up […]
Thank You, Everyone, For An Incredible Year!
Published on 20 December 2024 In my last blog of the year, I want to start by saying a huge thank you to everyone. What a year it’s been! Together, we’ve achieved something truly remarkable: the successful launch of One Touch Switch (OTS), a testament to collaboration, innovation, and sheer determination from everyone involved. We […]
Celebrating Success: 300,000 OTS Switches Completed!
Published 16 December 2024 This week, we are pleased to celebrate a significant milestone: over 300,000 successfully completed. Following the busy Black Friday period, we’ve observed a reduction in volume, and the hub continues to perform as expected—a testament to the progress made together with our industry partners. Here you can view our progress on […]
TOTSCo Unveils Its Approach to Business Switching
Published 6 December This week we published some really important updates, starting with the OTA2 One Touch Switch (OTS) Matching Review Report, via bulletin 76. This report, commissioned by Ofcom and prepared by OTA2, identifies critical areas where improvements are needed to enhance matching success rates for customers. We strongly encourage all stakeholders to review […]
Bulletin no77: TOTSCo Gaining Provider Led (GPLB) Business Switching Solution
Published 6 December We are excited to share the latest update on TOTSCo’s development of a Gaining Provider Led Business (GPLB) Switching Solution. This bulletin provides details on our approach, key timelines, stakeholder engagement plans, and how you can register your interest in business switching.Read the full bulletin here. TOTSCo December 2024
OTA2 One Touch Switch Matching Review Report
Published 4 December 2024 We would like to draw your attention to a letter to Communication Providers in the scope of OTS, published today by Ofcom. It is entitled, ‘One Touch Switch – Expectations of industry following OTA2’s ‘OTS Matching Review’ report’ and is published alongside the OTA2’s One Touch Switch (OTS) Matching Review Report. […]
A Quarter of a Million Switches and Counting!
Published 29 November 2024 This week was a big week of engagement. I had the pleasure of attending the INCA Summit and hosting our November Stakeholder Forum. It was great to catch up with CPs, MAPs and other stakeholders – some for the first time, while others are now familiar faces. These conversations are always […]
OTS Hits 200,000 Completed Switches!
Published 22 November 2024 This week marks an exciting milestone in the OTS journey with over 200,000 successfully completed switches! It’s great to see volumes continuing to increase during this traditionally busy period, and to report that as anticipated the hub continues to perform well within SLAs under this increased load. We now have 287 […]
Best Practice Guide: Switching with a Telecare Alarm in OTS
This bulletin is published by TOTSCo on behalf of the Office of the Telecommunications Adjudicator (OTA2). The purpose of this guidance is to establish a minimum set of best practice guidelines for the One Touch Switch process, specifically on how the Gaining Retail Communications Provider (GRCP) should identify and support vulnerable customers with telecare alarms. […]
Rising OTS Volumes, with Some Providers Still to Go Live!
Published 15 November 2024 It’s great to see the continued growth in OTS switching volumes, with over 300,000 switch requests now placed and 180,000 successfully completed. To keep up to date on OTS progress, we update stats daily on our website. While many providers are fully operational, we have over 40 communication providers still completing […]
One Touch Switch Milestone: Over 260,000 Orders Placed!
Published 8 November Eight weeks since the launch of One Touch Switch, over 260,000 switch requests have been placed, with 150,000 successfully completed. Last week was a record week, perhaps due to NOT+ decommissioning and school half-term. You can stay up to date with our progress on our website, where we post daily updates on […]
October Stakeholder Forum Highlights & Upcoming AGM Details
Published 1 November 2024 Since go-live 220,000 switch orders have been placed with 120,000 successfully completed, and there are now 280 brands in the live directory. After the NOT+ decommissioning last week, we’ve noticed an increase in volume, and we look forward to this growth continuing. The match success rate is stable at 60% (although […]
Bulletin 72: Director Vacancy for New Infrastructure Provider Constituency
Published 31 October 2024 Jeremy Chelot, who has served as the representative Director for the New Infrastructure Provider Constituency, will be stepping down from his position effective 28 November 2024. Jeremy’s decision reflects his belief that the primary goal of delivering the One Touch Switch (OTS) process has been successfully accomplished. Reflecting on his […]
A Major OTS Milestone: 100,000 Orders Successfully Completed!
Published 25 October 2024 This week marks a significant milestone just six weeks after the launch of One Touch Switch: 100,000 orders have been successfully completed! With 197,000 orders placed, we expect the lag between order and completion to decrease following the decommissioning of NOT+ earlier this week. This achievement highlights industry’s commitment to adoption […]
OTS Gains Momentum: Collaboration Key to Industry Success!
We’ve made steady progress this week with One Touch Switch (OTS). Since go-live, over 70 brands have submitted a total of 163,000 orders, leading to 76,000 successful completions. As the NOT+ process is set to be decommissioned on 24 October (as confirmed by Ofcom’s letter to affected CPs last week), we anticipate these numbers will […]
OTS Hits 50,000 Switches Completed in its First Month!
Published 11 October 2024 We are now one month into the operation of One Touch Switch (OTS), with 265 brands live. To date, more than 125,000 orders have been placed, with 50,000 successfully completed – marking a huge milestone! The gap between placed and completed orders is due to provisioning times, which appear to be […]
OTS Gains Momentum with 100K Switch Orders!
Published 4 October 2024 We’re now into the third week of One Touch Switch (OTS) operations, with over 70 brands placing a total of 100,000 switch orders, resulting in more than 32,000 successful completions. This upward trend is highly encouraging and signals strong progress towards achieving full adoption of OTS for all switches in the […]
Bulletin 71: Interim CP-to-CP Communication Support
Published 27 September 2024 We are writing to inform you about additional support we’re introducing to improve communication between hub users. See bulletin 71 here. We recognise how critical communication between hub users is for resolving challenges in the implementation of One Touch Switch (OTS). At go-live of OTS we launched the CP-to-CP tool to […]
Collaboration is Key to OTS Success!
Published 27 September 2024 The second week of One Touch Switch (OTS) operations has shown strong progress, with over 70 brands placing 30,000 OTS switch orders – a 20% increase – and 7,600 successful completions. If this trend continues, full adoption of OTS for all switches could be achieved within four weeks, which is an […]
TOTSCo Pricing Update: No Changes for 2025
In Bulletin 70 we update industry on TOTSCO 2025 pricing decisions: TOTSCo has now completed its analysis of pricing for 2025 and is pleased to confirm that there will be no change in pricing for next year. This will be welcome news for many hub users. All parties are reminded that prices are assessed annually […]
Celebrating Our First Week of One Touch Switch: Key Stats and Insight!
In the first week of One Touch Switch operation, we have seen over 40 brands place some 26,000 OTS switch orders, with 3,500 successful completions. Currently, over 230 brands are listed in the live directory, of which 170 are using a Full Management Managed Access Provider (MAP). The hub has achieved 100% availability, and average […]
One Touch Switch Goes Live!
We did it! Yesterday marked a major milestone for industry with the successful launch of One Touch Switch. After many months of preparation and hard work across industry, we were all pleased to see OTS in action. On launch day, we opened with 167 brands in the live directory (up from 21 pre-launch). Over 130 brands joined […]
The Final Countdown: One Touch Switch goes live in 5 days!
Published 6 September 2024 We are now just days away from the go-live of One Touch Switch. On 12 September, we look forward to welcoming another 50 brands into the live directory to join the 20 already participating in the ramp. Well over 99% of UK residential customers are served by CPs who will be […]
Ofcom announcement of the extension of Notification of Transfer(NOT+) Consumer Protections
We are writing to bring to your attention an announcement this morning by Ofcom regarding thetemporary extension of the Notification of Transfer (NOT+) beyond the OTS go-live date of 12September. Here is Ofcom’s letter, which will be published on its website later this week and is alsobeing distributed through OTA2.As highlighted in the letter, the […]
Two Weeks to Go: Switch Orders Double!
Published 30 August 2024 This week, switch orders have doubled to 3,425, with 480 now completed – excellent achievement by the 16 brands currently in trials. With 4 more brands joining next week, I expect these volumes to increase even further. This momentum is very encouraging as we enter the final two weeks before OTS […]
Last Chance to Enter Industry Ramp!
Published 23 August 2024 With just 20 days to OTS go-live, this week has seen a sharp increase in the volume of switch orders placed in the ramp. Yesterday alone there were 400, bringing the total so far to 1,750 of which 280 have progressed to completion. We’ve also welcomed three more brands into the ramp […]
Countdown to OTS: Have you booked your PIT Test?
Published 16 August 2024 It’s remarkable to think that we are now less than a month away from the go-live of One Touch Switch. Working together has brought us to this pivotal milestone. Testing and trials have continued to make good progress this week. There are now over 50 brands involved in integration testing; a […]
Live in five!
With just under five weeks before we go live with One Touch Switch, there is a clear increase in activity, focus and intensity around the programme. We’ve seen increases of live residential switching and testing activity on the hub. In the production environment we have now seen a total of some 360 switch orders from […]
Six weeks to One Touch Switch go-live!
This week marks six weeks until the go-live of One Touch Switch. Testing activity continues increasing across the test program. July saw around 90,000 messages exchanged in the pre-production environment (integration testing) and in industry trials, we now have nine brands in the ramp, where OTS is being used for residential consumer switches. So far […]
Bulletin 67 – Revised Guidance on receiving HTTP Messages from the TOTSCo Hub
Published 1 August 2024 This bulletin has been written by the IPG to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced in testing & trials. This guidance was originally issued as Bulletin 66. Feedback was received from industry that the advice in that bulletin could be interpreted as […]
First Successful Residential Customer switches using the One Touch Switch Platform!
This week marks a significant milestone as we enter the ramp stage of industry trials with the placement of the first residential consumer switch orders. During the ramp stage, participants will place an increasing share of switch orders through OTS, until OTS go-live on 12 September. With only seven weeks remaining until the OTS go-live, […]
Bulletin 66: Guidance on Receiving HTTP Messages from the HUB
Posted 22 July 2024 This bulletin has been written by the One Touch Switch Industry Process Group to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced from testing. Read the guidance here.
Important Milestone Ahead: Public Switches Start Next Week!
This week, we are preparing for the most important milestone before OTS go-live: the launch of public switches, beginning next week. As detailed in the TOTSCo Path to One Touch Switch Go-Live v2, the last stage of industry trials is called the ‘Ramp,’ during which we will gradually increase the volume of switches to continue […]
Enhancements to Our Account Management Portal: Exciting Features Coming 15 July!
One of our priorities this week is preparing for the launch of the enhancements to our Account Management Portal which will be deployed over the weekend. Today, we sent a reminder email with important calls to action to portal users about the exciting new features coming on 15 July. These enhancements include adding a brand […]
Bulletin 65: Notification of MAP Agreement Changes
Please note: In the spirit of transparency, while this bulletin primarily impacts our Managed Access Providers, it is shared for the information of the entire industry. This bulletin provides notice of updates to our MAP Agreement, and follows our 29 May 2024 consultation in Bulletin 60 and our 24 June 2024 notification of changes to […]
Bulletin 64: TOTSCo Final Budget for Financial Year 2024/25
In Bulletin 55, we invited feedback on our draft budget for 2024/25. We received one response, which appears below in anonymised form. After careful review of the feedback, the board has ratified the confirmed the budget as presented in Bulletin 55. The final budget can be found at: TOTSCo’s final budget for the financial year […]
OTS Testing Milestone: 20,000 Messages Sent Weekly and 11 Brands in Trials!
This week, I am very encouraged by the significant increase in enquiries, onboarding, and testing activities. In our testing program, we are now seeing over 20,000 messages per week being sent through the hub, which is a first. As I mentioned at the last Stakeholder Forum, 97% of the market is already engaged in testing. […]
10 Weeks to OTS: Download Our OTS Readiness Checklist Today!
Published 28 June 2024 This week, we had the pleasure of welcoming over 130 colleagues to our June Stakeholder Forum. I was really encouraged by the great questions and comments, especially those seeking clarification to firm up their OTS readiness plans. As promised, we’ve added key dates to the OTS readiness checklist we presented, which […]
Bulletin 63 – Request for feedback on the publication of the pre-production directory
Integration Testing is an important step towards OTS go-live on 12 September. As this project is a collaborative effort across the industry, it benefits from transparency whenever possible. To this end, TOTSCo would like to publish a list of the brands in Integration Testing. This will help to provide a clearer picture of how preparations […]
Bulletin 62: Notification of User Agreement changes
Bulletin 62 – Notification of TOTSCo User Agreement changes This bulletin provides notice of updates to our User Agreement. The redlined documents showing the changes can be found un the bulletin here. If you have any questions do reach out to us.
Got your invite for June’s Stakeholder Forum?
Published 21 June With just 11 weeks until OTS go-live on 12 September, we know how crucial it is to engage with industry and support your preparations. This week, I joined INCA’s monthly Switching and Special Wholesale Group meeting and had the pleasure of attending Comms Council UK’s summer forum. A great opportunity to learn […]
One Touch Switch go-live is in just over 3 months away…
One Touch Switch go-live is in just over 3 months. While it is great to see that we have a group of pioneers who are making great progress, we’ve noticed that many organisations are yet to begin testing. This week we have reached out to them to better understand their go-live plans and help them […]
Publication of the TOTSCo path to OTS go-live v2
TOTSCo is pleased to publish the updated TOTSCo path to One Touch Switch go-live v2. To make things easier for you, we have published both a clean version and a marked-up version so you can easily see where we have added information. The purpose of this document is to guide you through the necessary steps you […]
Call to Action: Book Your Production Implementation Test by Mid-July!
Published 4 June 2024 Today I am happy to share that we’ve published Bulletin 61, which includes the updated TOTSCo path to OTS go-live (version 2). This is an important document for all CPs, as it guides you through the steps you’ll need to take with us on your journey to OTS go-live. I want to […]
Have you planned your path to go-live?
Published 31 May 2024 Have you planned your path to go-live? This was the theme of this month’s Stakeholder Forum, where we were joined by over 50 different organisations from across industry. With only 14 weeks till the One Touch Switch go-live, we shared the critical steps everyone must follow for success. While we have […]
Bulletin 60 – Proposed User Agreement and MAP Agreement changes
We are proposing to make changes to the User Agreement and MAP Agreement. The changes reflect areas where we feel that clarification was needed, or where our understanding of technical and operational details has evolved during the eight months of integration testing. The linked documents below show redlines of our proposed changes to the User […]
First One Touch Switch completed in live staff trials!
Published 24 May 2024 I am delighted to announce that this week we have reached another significant milestone: the first end-to-end One Touch Switch in staff trials within the live environment. This achievement marks a critical step forward in validating the OTS process. Even if you are not participating in the trials, please know that […]
What’s holding you back from starting your OTS journey with us?
17 May, Friday reflections from the desk of CEO, Paul Bradbury Last week, I reported that April was a record-breaking month for testing activity. Based on current trends, it looks like May will exceed that, with over 20,000 messages expected to be sent through the hub. While this is excellent news for validating the OTS […]
10 May, Friday reflections from the desk of CEO, Paul Bradbury
Read More I’m pleased to share that April was a record-breaking month for hub activity with over 17,000 messages passing through the hub. It’s great to witness such an acceleration in pace! I am pleased to see the hub performing well, within SLA’s under the increasing volumes. Building on insights gained from participants in […]
Updated MAP Agreement v1.1
TOTSCo is pleased to announce the updated Managed Access Provider (MAP) Agreementv1.1.In response to representations made by a group MAPs, we have carefully considered theirfeedback and have incorporated several amendments to the agreement to betteraccommodate their needs and concerns. We believe that these adjustments will enhancecollaboration and ensure a more mutually beneficial relationship between TOTSCo […]
3 May, Friday reflections from the desk of CEO, Paul Bradbury
This week, I’m very pleased to announce a significant milestone: our Industry Trial participants have successfully executed the first end-to-end One Touch Switches in the live environment. This achievement marks a crucial step forward in validating the OTS process as we prepare for go-live on 12 September. You can stay updated on the progress of […]
Ofcom’s statutory information request to TOTSCo
In line with our commitment to transparency, we want to inform industry stakeholders that Ofcom, the UK’s communications regulator, has issued TOTSCo a notice to provide specified information pursuant to section 135 of the Communications Act 2003. While details of the notice are confidential, we can share that the notice requires TOTSCo to provide Ofcom […]
Request for feedback – TOTSCo draft budget for 2024/25
We are pleased to present Bulletin 55 – TOTSCo Draft Budget for Financial Year 2024/25 and invite comment from stakeholders. The TOTSCo board has approved the draft budget and will take account of feedback before agreeing a final budget. Request for feedbackPlease supply any comments, by Tuesday 14 May, to [email protected], quoting “budget” in the subject line. All responses […]
26 April, Friday reflections from the desk of CEO, Paul Bradbury
This week at our April Stakeholder Forum, we were pleased to welcome over 100 colleagues representing approximately 60 different organisations from across industry. We discussed a range of topics all focused on OTS readiness with a spotlight on integration testing. David Norbury, our Head of Delivery, shared some statistics from the integration test programme. We […]
19 April, Friday reflections from the desk of CEO, Paul Bradbury
Read More As Industry Trials gain momentum and the One Touch Switch (OTS) rapidly approaches, it’s imperative that we, as an industry, ensure full operational preparedness for its implementation. To that end, we have taken two important steps. First, this week, we welcomed over 50 colleagues from across the industry to kick off a series […]
Bulletin 53: Application to Join the OTS Operations Forum
As Industry Trials gain momentum and One Touch Switch rapidly approaches, it’s imperative to ensure that we, as an industry, are fully prepared for One Touch Switch operationally. To that end we are establishing a One Touch Switch Operations Forum. The group will be joint-chaired by TOTSCo and the OTA2. The purpose of the Forum […]
Bulletin 52 – User Agreement Signature Deadline for all TOTSCo Hub Users
From 7 May, access to the TOTSCo hub (all environments) will be restricted to users who have signed the TOTSCo User Agreement. Additionally, you must provide us with accurate customer numbers (as of 30 June, 2023) by the same date. Read the full bulletin here. Included in the bulletin is a link to our ‘Account Management […]
12 April, Friday reflections from the desk of CEO, Paul Bradbury
This week I am pleased to see an uplift in the number of messages going through the hub in all testing environments. To be ready for the OTS go-live in September, we really want to see more CPs in testing. If you would like to get involved in Industry Trials, which gives you an opportunity […]
Fridays reflections from the desk of CEO, Paul Bradbury 5 April
I am pleased to report that this week we have witnessed the first successful match request in technical trials. This achievement represents a notable stride forward in proving the OTS process. We’re regularly publishing weekly reports tracking the progress of our trials. Keep an eye out for these updates on our website here. We are […]
Friday’s reflections from the desk of CEO Paul Bradbury 28 March
As we approach the Easter break and take a moment to reflect on our progress this year, it’s clear that there have been significant technical and operational advancements at TOTSCo and CPs as we move towards the new plan go-live date of 12 September. Our testing programme is progressing, with gradually increasing numbers of CPs […]
Friday’s reflections from the desk of CEO Paul Bradbury 22 March
Friday’s reflections from the desk of CEO Paul Bradbury 22 March 2024 With our eyes set on the revised OTS go-live date of 12th September, the entire TOTSCo team is focusing sharply on operational readiness while providing unwavering support to all stakeholders during the testing phase in anticipation of the OTS go-live. To date we have […]
Friday’s reflections from the desk of CEO Paul Bradbury 15 March
Friday’s reflections from the desk of CEO Paul Bradbury 15 March 2024 This week marks a significant milestone for the industry, as we released the revised One Touch Switch (OTS) planned go-live date of 12 September. Alongside this announcement, we have also published the TOTSCo path to One Touch Switch go-live. There are different paths to go-live […]
Friday’s reflections from the desk of CEO Paul Bradbury 8 March
Friday’s reflections from the desk of CEO Paul Bradbury 8 March 2024 I am pleased to share that it now seems we will be able to confirm the revised One Touch Switch (OTS) planned go-live date next week. Additionally, we will be providing further detail about the path to go-live. This will include plans for […]
Bulletin No. 51 – Revised One Touch Switch planned go-live date
Bulletin 51 Revised One Touch Switch planned go-live date 12 March 2024 We are pleased to announce the revised One Touch Switch planned go-live date is 12 September 2024. In addition, we are publishing the TOTSCo path to One Touch Switch. There are different paths to go-live depending on participation in industry trials, and this […]
How to prepare and resource
Index > Getting started > How to prepare and resource < Previous | Next > HOW TO PREPARE AND RESOURCE We recognise that the hub is one element in the successful delivery of OTS. There are a whole host of other end-to-end readiness activities that you may need to consider to successfully enable OTS within […]
Appendix A – Configuring authentication and security protocols
Index > Appendix A – Configuring authentication and security protocols < Previous | Next > Appendix A CONFIGURING AUTHENTICATION AND SECURITY PROTOCOLS OAUTH 2.0 If you’re using OAuth 2.0, TOTSCo will provide you with: a OAuth 2.0 token request URL for you or your MAP to call its OAuth 2.0 ClientID + Secret to request […]
Frequently Asked Questions
Index > Frequently Asked Questions < Previous | Next > FREQUENTLY ASKED QUESTIONS The link in my verification email isn’t working. What should I do? It’s possible the link has expired. Reply to the email explaining that the link isn’t working, and you will be issued a new one. Does each brand name need an […]
Defect and Issue Management
Index > Testing > Defect and Issue Management < Previous | Next > DEFECT AND ISSUE MANAGEMENT Our complete ITIL change and incident management, along with Service Level Agreements, will begin once we transition to the live production environment (Industry Trials). Meanwhile, during simulator and integration testing, please refer to the following process: If commercially onboarded […]
Industry Trials
Index > Testing > Industry Trials < Previous | Next > INDUSTRY TRIALS PURPOSE To prove the entire One Touch Switch processing real customer data. Industry trials are a controlled soft launch.
Integration Testing
Index > Testing > Integration Testing < Previous | Next > INTEGRATION TESTING PURPOSE To test the entire One Touch Switch process from end-to-end with other CPs using test data. ENTRY CRITERIA Completed essential tests as specified in the TOTSCo Hub Test Case Doc PREPARE FOR TESTING Send in your technical pre-requisites 3 working days before […]
Start testing in the Simulator
Index > Testing > Start testing in the Simulator < Previous | Next > START TESTING IN THE SIMULATOR PREPARING FOR SIMULATOR AND INTEGRATION TESTING You will need to repeat these steps for both testing environments. We require this information three working days before your testslot. WHAT YOU NEED TO DO: Whitelist all TOTSCo FQDN […]
Onboarding
Index > Onboarding < Commercial Onboarding < Previous | Next > ONBOARDING There are two stages to onboarding with the TOTSCo Hub: Initial onboarding is for verification purposes and to enable initial testing. During this stage, you will be given access to the hub and your RCPID. After clicking ‘Become a TOTSCo Hub User’ on […]
Working with a Managed Access Provider
Index > Getting started with OTS > Working with a Managed Access Provider < Previous | Next > WORKING WITH A MANAGED ACCESS PROVIDER If you would like help connecting to the TOTSCo Hub, you can use a Managed Access Provider. MAPs will help you connect to the TOTSCo Hub and manage message exchanges. Your […]
What you need to know before you start
WHAT YOU NEED TO KNOW AND DO BEFORE YOU START THE OTS PROCESS Index > What you need to know and do before you start the OTS process < Previous | Next > PREPARING FOR ONBOARDING To ensure a successful transition to the OTS process, CPs should: DECIDEIn-house or MAP Evaluate their internal Capabilities and […]
Introduction to TOTSCo and the One Touch Switch project
Index > Introduction to TOTSCo and the One Touch Switch (OTS) process < Previous | Next > INTRODUCTION TO TOTSCo AND THE ONE TOUCH SWITCH (OTS) PROCESS ABOUT TOTSCo Following Ofcom’s decision in September 2021 to simplify the process of switching landline and broadband, the industry acted to design a solution that would allow providers […]
Glossary
Index > Glossary < Previous | Next > GLOSSARY Term Definition Access Token A digital key that allows a user or application to access a specific set of resources on a server. It’s like a ‘ticket’ that grants permission to enter and interact with protected areas in a system. ACP An ACP is an Access […]
How to contact TOTSCo support
Index > Introduction > How to contact support < Previous | Next > HOW TO CONTACT SUPPORT EMAIL [email protected] For assistance with any testing and onboarding issues, you can contact us by email at [email protected]. Our support team is here to assist you with any questions or concerns you may have around the TOTSCo Hub. […]
How to use this TOTSCo Hub user guide
Index > Introduction > How to use this TOTSCo Hub user guide < Previous | Next > HOW TO USE THIS TOTSCo HUB USER GUIDE Welcome to the ‘How to Use This TOTSCo Hub User Guide’ section of the TOTSCo Hub User Guide 2.0. This guide is structured to help you navigate through the Hub’s […]
Message from the CEO
Index > Introduction > Message from the CEO < Previous | Next > MESSAGE FROM THE CEO Paul Bradbury Welcome to the second edition of the TOTSCo Hub User Guide. We’ve designed this guide to be your companion as you embark on your One Touch Switch (OTS) journey. Whether you’re a small communications provider (CP) […]
Bulletin No. 50 – Industry Process Group – Membership Open
Bulletin 50 Industry Process Group – Membership Open 4 March 2024 The Industry Process Group is looking to refresh its membership. If you would like to be considered for membership of the Group, please write to us, with your details, at [email protected], including “OTS Industry Process Group” in the subject line. Please submit your interest […]
Friday’s reflections from the desk of CEO Paul Bradbury 1 March
Friday’s reflections from the desk of CEO Paul Bradbury 1 March 2024 We were delighted to welcome over 160 individuals representing 79 diverse organisations from across the industry to our February Stakeholder Forum I appreciate the questions and challenges raised during the session. I understand the eagerness to receive a revised OTS go-live date, and […]
Bulletin No. 49 – TOTSCo Website Refresh – Request for Feedback
Bulletin 49 TOTSCo Website Refresh – Request for Feedback 1 March 2024 TOTSCo is pleased to announce a redesign of the TOTSCo website. This redesign implements TOTSCo’s new branding. It follows the release of version 2 of the TOTSCo Hub User Guide in December last year. The redesign was conducted in-house by the TOTSCo Communications […]
Bulletin No. 48 – Number Porting and Intra-Network Transfers best practice guide v1.1
Bulletin 48 Number Porting and Intra-Network Transfers best practice guide v1.1 29 February 2024 TOTSCo is pleased to announce the release of the Number Porting and Intra-Network Transfers best practice guide v1.1. This document has been created and reviewed by the OTS Industry Process Group. The changes are detailed within the document’s change log. The […]
Bulletin No. 47 – Guidance on formatting of the address element of match requests
Bulletin 47 Guidance on formatting of the address element of match requests 29 February 2024 This bulletin has been written by the Industry Process Group to provide additional guidance on the formatting of the address element of One Touch Switch match request messages. Read the full bulletin here. A full list of TOTSCo Bulletins is […]
Bulletin No. 46 – TOTSCo’s response to industry feedback on the industry trials proposal
Bulletin 46 TOTSCo’s response to industry feedback on the industry trials proposal 23 February 2024 In December 2023, we issued bulletin 42, a proposal for industry trials, and requested feedback by 19 January 2024. This bulletin contains our response. Read the full bulletin here. A full list of TOTSCo Bulletins is available on this website. […]
Friday’s reflections from the desk of CEO Paul Bradbury 23 February
Friday’s reflections from the desk of CEO Paul Bradbury 23 February 2024 This week, our key focus has been refining the support around the live environment for the upcoming industry trials and One Touch Switch (OTS) go-live. We are initiating a series of information-sharing sessions with industry, covering service, incident, and change management. Soon, these […]
Tech Mahindra and TOTSCo Develop Messaging Platform to Revolutionise Broadband Switching in the UK
News Tech Mahindra and TOTSCo Develop Messaging Platform to Revolutionise Broadband Switching in the UK 20 February 2024 TOTSCo (The One Touch Switching Company Ltd) today announced a strategic partnership with Tech Mahindra, a leading provider of digital transformation, consulting, and business re-engineering services and solutions, to design, build and operate a message-exchange platform for […]
Friday’s reflections from the desk of CEO Paul Bradbury 16 February
Friday’s reflections from the desk of CEO Paul Bradbury 16 February 2024 After a break last week, there are two weeks of progress to catch up on. I’m delighted that in preparation for industry trials, we have now launched our production environment and commenced full production support services. These positive steps will boost our customer […]
Bulletin No. 45 – One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responses
Bulletin 45 One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responses 13 February 2024 TOTSCo has been hosting regular 3-way calls with users connecting to the integration (pre-production) testing environment and general, anonymised observations from those calls were fed back to the One Touch Switch, Industry Process Group (IPG) for […]
Bulletin No. 44 – Managed Access Provider Agreement and Schedules
Bulletin 44 Managed Access Provider Agreement and Schedules 13 February 2024 TOTSCo is pleased to announce the release of the Managed Access Provider (MAP) Agreement and Schedules. This follows consultation with potential MAPs on the draft Agreement and Schedules. These documents are for Managed Access Providers only. All documents can be found on our website […]
Friday’s reflections from the desk of CEO Paul Bradbury 2 February
Friday’s reflections from the desk of CEO Paul Bradbury 2 February 2024 This week we held our first Stakeholder Forum of the year. Thank you to all of you who came along, your valuable feedback and questions are critical to our ongoing progress. If you couldn’t attend, you can find a recording here. I was […]
Friday’s reflections from the desk of CEO Paul Bradbury 26 January
Friday’s reflections from the desk of CEO Paul Bradbury 26 January 2024 This week, our focus remains on supporting our current operations while simultaneously preparing our run-state technical, security, and customer services for start in February and March. At the same time, we are eager to share a revised go-live date for OTS. Currently, we are […]
Friday’s reflections from the desk of CEO Paul Bradbury 19 January
Friday’s reflections from the desk of CEO Paul Bradbury 19 January 2024 Though we find ourselves a bit further into the month, as I kick off my first blog of the year, I want to extend warm wishes to you all for a Happy New Year. As anticipated, our primary focus as we start the […]
Bulletin No. 43 – Release of OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0
Bulletin 43 Release of OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0 8 January 2024 Read the bulletin in full here.A full list of TOTSCo Bulletins is available on this website. Read More
Bulletin No. 42 – Industry Trials Proposal – Request for Feedback
Bulletin 42 Industry Trials Proposal – Request for Feedback 22 December 2023 TOTSCo is pleased to publish the Industry Trials proposal for your feedback by 19 January 2024. Read the bulletin in full here. A full list of TOTSCo Bulletins is available on this website. Read More
Bulletin No. 41 – Updated TOTSCo Hub User Guide published
Bulletin 41 Updated TOTSCo Hub User Guide Published 21 December 2023 TOTSCo is pleased to publish the latest version of our TOTSCo Hub User Guide. We have designed this guide to be your companion as you embark on your One Touch Switch (OTS) journey. It walks you through every step, from the initial engagement and […]
Bulletin No. 40 – Change to invoicing arrangements
Bulletin 40 Change to invoicing arrangements 20 December 2023 Read the full bulletin here.A full list of TOTSCo Bulletins is available on this website. Read More
Friday’s reflections from the desk of CEO Paul Bradbury 15 December
Friday’s reflections from the desk of CEO Paul Bradbury 22 December 2023 This week has been tough and demanding for TOTSCo and all those involved in OTS. The delay in the OTS go-live is disappointing news for all of us. Thank you for all your honesty and openness during yesterday’s discussion at the Stakeholder Forum. […]
Bulletin No. 39 – Change to planned One Touch Switch go-live date of 14 March 2024
Bulletin 39 Change to planned One Touch Switch go-live date of 14 March 2024 13 December 2023 Read the full bulletin here.A full list of TOTSCo Bulletins is available on this website. Read More
Friday’s reflections from the desk of CEO Paul Bradbury 8 December
Friday’s reflections from the desk of CEO Paul Bradbury 8 December 2023 Hello everyone, With only 10 working days left before Christmas, it’s not time for a glass of brandy and a mince pie just yet—there’s still lots to be done. Testing activity is still ramping up which is very encouraging, although am still concerned by […]
