| Bulletin no. | Topic | Description | Date | Access |
|---|---|---|---|---|
| 77 | TOTSCo Gaining Provider Led (GPLB) Business Switching Solution | Publishing TOTSCo's Gaining Led Provider Business (GPLB) Switching solution approach and plans. | 6 December 2024 | Access |
| 76 | OTA2 One Touch Switch Matching Review Report | Sharing the letter released by Ofcom on 2 December to Communication Providers publishing the OTA2 OTS Matching Review Report. | 4 December 2024 | Access |
| 75 | Re-election of New Infrastructure Provider Constituency Director | Results of the election of New Infrastructure Constituency Director | 2 December 2024 | Access |
| 74 | Best Practice Guide: Switching with a Telecare Alarm in OTS | Guidance provided by OTA2 on switching with a telecare alarm in OTS. | 21/11/24 | Access |
| 73 | Guidance on dates in One Touch Switch messages | Providing guidance on dates in OTS messages. | 11/11/24 | Access |
| 72 | Director Vacancy for New Infrastructure Provider Constituency | We are now seeking interested candidates to apply for the role of New Infrastructure Constituency Director. | 31/10/24 | Access |
| 71 | Interim CP-to-CP Communication Support | We are introducing an interim support service to assist the industry during this transition. | 27/9/24 | Access |
| 70 | TOTSCo 2025 Pricing Update | Communication Provider and Managed Access Provider 2025 pricing update. | 25/9/24 | Access |
| 69 | Summary of Industry Process Group Best Practice Guidance | As we approach the go-live of One Touch Switch on 12 September, we felt it would be a good time to remind everyone of the guidance that has been prepared by the Industry Process Group. | 10/9/24 | Access |
| 68 | Ofcom announcement of the extension of Notification of Transfer (NOT+) Consumer Protections | We are writing to bring to your attention an announcement this morning by Ofcom regarding the temporary extension of the Notification of Transfer (NOT+) beyond the OTS go-live date of 12 September. | 4/9/24 | Access |
| 67 | Revised Guidance on Receiving HTTP Messages from the HUB | This bulletin has been written by the IPG to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced in testing & trials. | 1/8/24 | Access |
| 66 | Guidance on Receiving HTTP Messages from the HUB | **The guidance in this bulletin has been superseded by guidance in bulletin 67** This bulletin has been written by the One Touch Switch Industry Process Group to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced from testing. | 22/7/24 | Access |
| 65 | Notification of MAP Agreement Changes | This bulletin provides notice of updates to our MAP Agreement. | 9/7/24 | Access |
| 64 | TOTSCo Final Budget for Financial Year 2024/25 | Presenting the TOTSCo Final Budget for Financial Year 2024/25. | 5/7/24 | Access |
| 63 | Request for feedback on the publication of the pre-production directory | Proposal for TOTSCo to publish a list of the brands in Integration Testing. | 26/6/24 | Access |
| 62 | Notification of User Agreement changes | This bulletin provides notice of updates to our User Agreement. | 24/6/24 | Access |
| 61 | Publication of TOTSCo path to One Touch Switch go-live v2 | The purpose of this document is to guide you through the necessary steps you need to take with us on your journey to OTS go-live. To make things easier for you, we have published both a clean version and a marked-up version so you can easily see where we have added information. | 7/6/24 | Access |
| 60 | Proposed User Agreement and MAP Agreement changes | Proposed UA and MAP Agreement changes request for feedback. | 29/5/24 | Access |
| 59 | Guidance on JSON Validation | This bulletin has been written by the Industry Process Group to provide additional guidance on handling JSON messages | 20/5/24 | Access |
| 58 | Publication of OTS Message Examples document v1.1a | The Industry Process Group are issuing a correction to the OTS Message Examples document v1.1a due to a small typo. | 20/5/24 | Access |
| 57 | Updated MAP Agreement v1.1 | TOTSCo is pleased to announce the updated Managed Access Provider (MAP) Agreement v1.1. In response to representations made by a group MAPs, we have carefully considered their feedback and have incorporated several amendments to the agreement to better accommodate their needs and concerns. We believe that these adjustments will enhance collaboration and ensure a more mutually beneficial relationship between TOTSCo and the MAPs. | 3/5/24 | Access |
| 56 | Ofcom’s statutory information request to TOTSCo | In line with our commitment to transparency, we want to inform industry stakeholders that Ofcom, the UK's communications regulator, has issued TOTSCo a notice to provide specified information pursuant to section 135 of the Communications Act 2003. | 3/5/24 | Access |
| 55 | TOTSCo Draft Budget for Financial Year 2024/25 - Request for Feedback | We present TOTSCo’s draft budget for the financial year 2024/25 and invite comment from stakeholders. The TOTSCo board has approved the draft budget and will take account of feedback before agreeing a final budget. Provide feedback by Tuesday 14 May. | 2/5/24 | Access |
| 54 | Guidance on Fixed Wireless Access (FWA) | This bulletin has been written by the One Touch Switch Industry Process Group (IPG) to provide additional guidance on switching of Fixed Wireless Access (FWA), following queries received from industry. | 25/4/24 | Access |
| 53 | Application to Join the One Touch Switch Operations Forum | As Industry Trials gain momentum and One Touch Switch rapidly approaches, it's imperative to ensure that we, as an industry, are fully prepared for One Touch Switch operationally. To that end we are establishing a One Touch Switch Operations Forum. | 19/4/24 | Access |
| 52 | User Agreement Signature Deadline | From 7 May, access to the TOTSCo hub (all environments) will be restricted to users who have signed the TOTSCo User Agreement. Additionally, you must provide us with accurate customer numbers (as of 30 June, 2023) by the same date. | 16/4/24 | Access |
| 51 | Revised One Touch Switch planned go-live date | We are pleased to announce the revised One Touch Switch planned go-live date is 12 September 2024. In addition, we are publishing the TOTSCo path to One Touch Switch. There are different paths to go-live depending on participation in industry trials, and this document contains details on both. For those not participating in trials, this document outlines the plan for connection to the hub before OTS go-live. Where required, we will fill in extra detail throughout the process, and communicate appropriately. | 12/3/24 | Access |
| 50 | Industry Process Group – Membership Open | The Industry Process Group is looking to refresh its membership. If you would like to be considered for membership of the Group, please write to us, with your details, at [email protected], including “OTS Industry Process Group” in the subject line. Please submit your interest by 18 March 2024. | 4/3/24 | Access |
| 49 | TOTSCo Website Refresh – Request for Feedback | TOTSCo is pleased to announce a redesign of the TOTSCo website. This redesign implements TOTSCo’s new branding. | 1/3/24 | Access |
| 48 | Number Porting and Intra-Network Transfers best practice guide v1.1 | TOTSCo is pleased to announce the release of the Number Porting and Intra-Network Transfers best practice guide v1.1. This document has been created and reviewed by the OTS Industry Process Group. The changes are detailed within the document’s change log. The documents can be found in our Technical, Process & Testing Document page on our website. | 29/2/24 | PDF - Marked up version PDF - Clean version |
| 47 | Guidance on formatting of the address element of match requests | Guidance on formatting of the address element of match requests | 29/2/24 | Access |
| 46 | TOTSCo’s response to industry feedback on the industry trials proposal | In December 2023, we issued bulletin 42, a proposal for industry trials, and requested feedback by 19 January 2024. This bulletin contains our response. | 23/2/24 | Access |
| 45 | One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responses | TOTSCo has been hosting regular 3-way calls with users connecting to the integration (pre-production) testing environment and general, anonymised observations from those calls were fed back to the One Touch Switch, Industry Process Group (IPG) for consideration. This information has been written by the IPG to provide additional guidance on use of different response patterns to OTS messages. | 23/2/24 | Access |
| 44 | Managed Access Provider Agreement and Schedules | TOTSCo is pleased to announce the release of the Managed Access Provider (MAP) Agreement and Schedules. This follows consultation with potential MAPs on the draft Agreement and Schedules. These documents are for Managed Access Providers only. | 13/2/24 | Access |
| 43 | Release of OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0 | TOTSCo is pleased to publish the updated OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0 formally known as OTS NBICS and Number Porting Best Practice Guide. | 8/1/24 | Access |
| 42 | Industry Trials Proposal – Request for Feedback | TOTSCo is pleased to publish the Industry Trials proposal for your feedback by 19 January 2024. | 22/12/23 | Access |
| 41 | Updated TOTSCo Hub User Guide Published | TOTSCo is pleased to publish the latest version of our TOTSCo Hub User Guide. | 21/12/23 | Access |
| 40 | Change to invoicing arrangements | Following last week’s announcement of a delay to the One Touch Switch planned go-live date, we have reviewed our billing arrangements. | 20/12/23 | Access |
| 39 | Change to planned One Touch Switch go-live date of 14 March 2024 | 13 Dec 2023 | Access | |
| 38 | User Agreement v1.1 | TOTSCo is pleased to announce the release of the User Agreement v1.1. | 28 Nov 2023 | Access |
| 37 | Best Practice Guides released | TOTSCo is pleased to announce the release of a number of best practice guides that have been produced by the Industry Process Group. | 22 Nov 2023 | Access |
| 36 | Corrected Specifications Released by TOTSCo | TOTSCo is pleased to share the updated versions of two key documents: the Message Specification v1.1c and the API Specification v1.1a. | 22 Nov 2023 | Access |
| 35 | Release of Best Practice Guides | TOTSCo is pleased to announce the release of OTS Open Orders Best Practice Guide v1.0 and OTS Additional Guidance on Exception Scenarios Best Practice Guide v0.4. | 31 Oct 2023 | Access |
| 34 | Managed Access Solutions and Pricing | TOTSCo announces the publication of Managed Access Provider (MAP) Pricing. | 27 Oct 2023 | Access |
| 33 | 2024 Pricing and User Agreement | TOTSCo is pleased to announce the publication of the One Touch Switch charging structure and pricing for 2024 and User Agreement (including schedules) for signature. | 25 Oct 2023 | Access |
| 32 | Release of One Touch Switch Message Examples v0.1 | TOTSCo is pleased to announce the release of the One Touch Switch Message Examples v0.1. | Access | |
| 31 | Release of new authentication protocols and self-service functionality | 20 Oct 2023 | Access | |
| 30 | Document Change Freeze | TOTSCo today announces a change freeze for all mandatory One Touch Switch (OTS) documents. This is effective from 6 October to OTS go-live. This is to provide stability for industry as they prepare for OTS go-live. | 06 Oct 2023 | Access |
| 29 | Release of OTS Matching Best Practice Guide v1.0, OTS Match Request & Response Scenarios v1.0 and OTS Response Codes v1.0 | TOTSCo is pleased to announce the release of:
| Access | |
| 28 | One Touch Switch Message Delivery Policies v1.0 | TOTSCo announces the release of the One Touch Switch Message Delivery Policies v1.0. This follows our request for feedback on a draft version in July. It details how the hub will attempt to deliver messages between CPs. | Access | |
| 27 | One Touch Switch Open Orders Best Practice Guide v0.2 | TOTSCo is pleased to announce the release of the One Touch Switch Open Orders Best Practice Guide v0.2. The Open Orders Best Practice Guide offers guidance on how to proceed when a customer has an open order on their account, such as a cease order or a technology regrade, at the time when match requests and switch order requests are received. | 02 Oct 2023 | Access |
| 26 | Release of OTS Matching Best Practice Guide v0.3, OTS Match Request & Response Scenarios v0.3 and OTS Response Codes v0.4 | TOTSCo is pleased to announce the release of the One Touch Switch Matching Best Practice Guide v0.3 along with the One Touch Switch Match Request and Response Scenarios v0.3 matrix and the updated One Touch Switch Response Codes v0.4 for your feedback by 22 September 2023. These documents have been produced by the Industry Process Group. | 08 Sep 2023 | Access |
| 25 | User Agreement and Schedules | We publish today our proposed User Agreement and draft User Agreement schedules for industry feedback by Friday 15 September 2023. Please provide comments by emailing us on [email protected]. Please insert the documents title in the subject line when providing feedback. All responses are open and publishable. | 01 Sep 2023 | Access |
| 24 | Release of TOTSCo Hub API Specification v1.1 | TOTSCo can confirm the release of TOTSCo Hub API Specification v1.1. This document contains the additional API keys and mutual Transport Layer Security (mTLS) security implementation options. Please note that API Key and mTLS will be available in our test environments from 20 October. | 18 Aug 2023 | Access |
| 23 | Release of One Touch Switch Industry Process v4.3 with accompanying Process Flows and Message Specification v1.1 | TOTSCo are pleased to announce the release of the One Touch Switch Industry Process v4.3, One Touch Switch Industry Process Flows v4.3 and One Touch Switch Message Specification v1.1. | 17 Aug 2023 | Access |
| 22 | One Touch Switch go-live on 14 March 2024 | For industry to achieve a successful OTS implementation, it is essential for all parties to focus their planning on a common date. After considering views from a variety of industry stakeholders, including Ofcom, the planned go-live date is Thursday 14 March 2024. | 11 Aug 2023 | Access |
| 21 | Access to TOTSCo Hub for Integration Testing starts 4 September | We are very pleased to announce that from 4 September, the TOTSCo Hub will be open for Integration testing, specifically, CP-to-CP testing using test data in a test environment. Our updated TOTSCo Hub Delivery Roadmap outlines the updated timetable to take you from initial connection testing to full integration with the hub in the live environment. | 11 Aug 2023 | Access |
| 20 | TOTSCo One Touch Switch (“OTS”) Charging Structure – proposal and request for feedback | This paper proposes a charging structure for TOTSCo hub use for OTS in the period 2023 – 2025. We would like to hear your views on this proposal. Please send your responses, limited to one per company, by Friday 11 August to [email protected]. | 25 Jul 2023 | Access |
| 19 | Release of TOTSCo Hub API Specification v1.0 | TOTSCo can confirm the release of TOTSCo Hub API Specification v1.0. This document contains the Directory API and oAuth2 security implementation. Following industry feedback, we will be adding the security implementation options to use API keys and mutual Transport Layer Security (mTLS) when connecting to the hub. A further API Spec featuring these additions will be released in due course. | 21 Jul 2023 | Access |
| 18 | Reponses and Conclusions to request for feedback on Data Reporting Bulletin No.5 | We recently requested your views on the reporting, to industry and Ofcom, of data from the TOTSCo hub for the purpose of monitoring the OTS process (see Bulletin 5). This bulletin publishes the responses and our proposed way forward. | 14 Jul 2023 | Access |
| 17 | Industry Test Group (ITG) Application for Membership | Purpose of this Bulletin is to formally launch our Industry Test Groups, sharing the Terms of Reference and inviting membership of test groups. Any interested parties need to review the Terms of Reference to ensure you meet the criteria and complete a short form to apply for membership by Friday 21 July 2023. | 10 Jul 2023 | Access |
| 16 | Request for Feedback – TOTSCo Message Delivery Policies | TOTSCo would welcome feedback on the message delivery policies detailed in this document. Please address any comments to [email protected] by 14 July 2023. | 06 Jul 2023 | Access |
| 15 | Managed Access Solution Developments | TOTSCo releases a list of companies known to be developing Managed Access Solutions. | 29 June 2023 | Access |
| 14 | Release of TOTSCo Hub API Specification V0.5 REVISED | TOTSCo can confirm the release of TOTSCo Hub API Specification V0.5 REVISED. Following a thorough review of our security protocols, considering industry feedback and insights from our Technical Working Group, we are releasing a revised API Specification v0.5. | 19 June 2023 | Access |
| 13 | Release of TOTSCo Hub API Specification V0.5 (superseded, see Bulletin No.14) | TOTSCo can confirm the release of TOTSCo Hub API Specification V0.5. This document features the finalised Letterbox API specification, including envelope elements and the validation process. We are diligently working towards finalising the directory API and security implementation, and we will issue a definitive version as soon as this process is completed. | 13 June 2023 | Access |
| 12 | End-to-End Encryption Conclusion – amended to add in the responses we received – here. (amended as of 12 July) | On 14 April, we published a ‘request for feedback’ to seek views from the industry on the encryption approach to be adopted for messages using the TOTSCo Hub. After extensive consultation and careful consideration, Bulletin 12 shares with you our findings and decision. Thank you to those of you who shared your views as they contributed to our decision-making process. | 12 June 2023 | Access |
| 11 | TOTSCo Hub Technical Industry Group Terms of Reference | 26 Apr 2023 | Access | |
| 10 | Managed Access to the TOTSCo Hub | 18 Apr 2023 | Access | |
| 9 | Encryption Approaches (E2EE) – Request for Feedback | 14 Apr 2023 | Access | |
| 8 | Release of OTS Message Specification V1.0. | 14 Apr 2023 | Access | |
| 7 | OTS Industry Process V4.2 | 14 Apr 2023 | Access | |
| 6 | Indicative and non-binding charging levels for use of the TOTSCo Hub for One Touch Switch | 14 Apr 2023 | Access | |
| 5 | Data Reporting | 14 Apr 2023 | Access | |
| 4 | OTS Industry Process Group (“Group”) Terms of Reference April 2023 | 05 Apr 2023 | Access | |
| 3 | TOTSCo selection of a vendor for the TOTSCo Hub | 30 Mar 2023 | Access | |
| 2 | Draft User Agreement released for feedback and input. | Click here to register for the User Agreement Workshop | 30 Mar 2023 | Access |
| 1 | Updated Service Level Agreement for the Dispatch of Switching Information (OTS Industry Process Appendix 1) | 06 Mar 2023 | Access |
