TOTSCo

News & Updates

Bulletins

Bulletin no.TopicDescriptionDateAccess
61Publication of TOTSCo path to One Touch Switch go-live v2The purpose of this document is to guide you through the necessary steps you need to take with us on your journey to OTS go-live. To make things easier for you, we have published both a clean version and a marked-up version so you can easily see where we have added information.7/6/24
Access
60Proposed User Agreement and MAP Agreement changesProposed UA and MAP Agreement changes request for feedback.29/5/24Access
59Guidance on JSON ValidationThis bulletin has been written by the Industry Process Group to provide additional guidance on handling JSON messages20/5/24Access
58Publication of OTS Message Examples document v1.1aThe Industry Process Group are issuing a correction to the OTS Message Examples document v1.1a due to a small typo.20/5/24Access
57Updated MAP Agreement v1.1TOTSCo is pleased to announce the updated Managed Access Provider (MAP) Agreement v1.1.

In response to representations made by a group MAPs, we have carefully considered their feedback and have incorporated several amendments to the agreement to better accommodate their needs and concerns. We believe that these adjustments will enhance collaboration and ensure a more mutually beneficial relationship between TOTSCo and the MAPs.
3/5/24Access
56Ofcom’s statutory information request to TOTSCoIn line with our commitment to transparency, we want to inform industry stakeholders that Ofcom, the UK's communications regulator, has issued TOTSCo a notice to provide specified information pursuant to section 135 of the Communications Act 2003. 3/5/24Access
55TOTSCo Draft Budget for Financial Year 2024/25 - Request for FeedbackWe present TOTSCo’s draft budget for the financial year 2024/25 and invite comment from stakeholders. The TOTSCo board has approved the draft budget and will take account of feedback before agreeing a final budget. Provide feedback by Tuesday 14 May. 2/5/24Access
54Guidance on Fixed Wireless Access (FWA)This bulletin has been written by the One Touch Switch Industry Process Group (IPG) to provide additional guidance on switching of Fixed Wireless Access (FWA), following queries received from industry. 25/4/24Access
53Application to Join the One Touch Switch Operations Forum As Industry Trials gain momentum and One Touch Switch rapidly approaches, it's imperative to ensure that we, as an industry, are fully prepared for One Touch Switch operationally. To that end we are establishing a One Touch Switch Operations Forum.19/4/24Access
52User Agreement Signature DeadlineFrom 7 May, access to the TOTSCo hub (all environments) will be restricted to users who have signed the TOTSCo User Agreement. Additionally, you must provide us with accurate customer numbers (as of 30 June, 2023) by the same date.16/4/24Access
51Revised One Touch Switch planned go-live dateWe are pleased to announce the revised One Touch Switch planned go-live date is 12 September 2024.

In addition, we are publishing the TOTSCo path to One Touch Switch. There are different paths to go-live depending on participation in industry trials, and this document contains details on both. For those not participating in trials, this document outlines the plan for connection to the hub before OTS go-live. Where required, we will fill in extra detail throughout the process, and communicate appropriately.
12/3/24Access
50Industry Process Group – Membership OpenThe Industry Process Group is looking to refresh its membership.

If you would like to be considered for membership of the Group, please write to us, with your details, at [email protected], including “OTS Industry Process Group” in the subject line. Please submit your interest by 18 March 2024.
4/3/24Access
49TOTSCo Website Refresh – Request for FeedbackTOTSCo is pleased to announce a redesign of the TOTSCo website.

This redesign implements TOTSCo’s new branding.
1/3/24Access
48Number Porting and Intra-Network Transfers best practice guide v1.1TOTSCo is pleased to announce the release of the Number Porting and Intra-Network Transfers best practice guide v1.1. This document has been created and reviewed by the OTS Industry Process Group. The changes are detailed within the document’s change log.

The documents can be found in our Technical, Process & Testing Document page on our website.
29/2/24PDF - Marked up version
PDF - Clean version
47Guidance on formatting of the address element of match requestsGuidance on formatting of the address element of match requests29/2/24Access
46TOTSCo’s response to industry feedback on the industry trials proposalIn December 2023, we issued bulletin 42, a proposal for industry trials, and requested feedback by 19 January 2024. This bulletin contains our response.23/2/24Access
45One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responsesTOTSCo has been hosting regular 3-way calls with users connecting to the integration (pre-production) testing environment and general, anonymised observations from those calls were fed back to the One Touch Switch, Industry Process Group (IPG) for consideration.

This information has been written by the IPG to provide additional guidance on use of different response patterns to OTS messages.
23/2/24Access
44Managed Access Provider Agreement and SchedulesTOTSCo is pleased to announce the release of the Managed Access Provider (MAP) Agreement and Schedules. This follows consultation with potential MAPs on the draft Agreement and Schedules.

These documents are for Managed Access Providers only.
13/2/24Access
43Release of OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0TOTSCo is pleased to publish the updated OTS Number Porting and Intra-Network Transfers Best Practice Guide v1.0 formally known as OTS NBICS and Number Porting Best Practice Guide.8/1/24Access
42Industry Trials Proposal – Request for FeedbackTOTSCo is pleased to publish the Industry Trials proposal for your feedback by 19 January 2024.22/12/23Access
41Updated TOTSCo Hub User Guide PublishedTOTSCo is pleased to publish the latest version of our TOTSCo Hub User Guide.21/12/23Access
40Change to invoicing arrangementsFollowing last week’s announcement of a delay to the One Touch Switch planned go-live date, we have reviewed our billing arrangements.20/12/23Access
39Change to planned One Touch Switch go-live date of 14 March 202413 Dec 2023Access
38User Agreement v1.1TOTSCo is pleased to announce the release of the User Agreement v1.1.28 Nov 2023Access
37Best Practice Guides releasedTOTSCo is pleased to announce the release of a number of best practice guides that have been produced by the Industry Process Group.22 Nov 2023Access
36Corrected Specifications Released by TOTSCoTOTSCo is pleased to share the updated versions of two key documents: the Message Specification v1.1c and the API Specification v1.1a.22 Nov 2023Access
35Release of Best Practice GuidesTOTSCo is pleased to announce the release of OTS Open Orders Best Practice Guide v1.0 and OTS Additional Guidance on Exception Scenarios Best Practice Guide v0.4.31 Oct 2023Access
34Managed Access Solutions and PricingTOTSCo announces the publication of Managed Access Provider (MAP) Pricing.27 Oct 2023Access
332024 Pricing and User AgreementTOTSCo is pleased to announce the publication of the One Touch Switch charging structure and pricing for 2024 and User Agreement (including schedules) for signature.25 Oct 2023Access
32Release of One Touch Switch Message Examples v0.1TOTSCo is pleased to announce the release of the One Touch Switch Message Examples v0.1.Access
31Release of new authentication protocols and self-service functionality20 Oct 2023Access
30Document Change FreezeTOTSCo today announces a change freeze for all mandatory One Touch Switch (OTS) documents. This is effective from 6 October to OTS go-live. This is to provide stability for industry as they prepare for OTS go-live.06 Oct 2023Access
29Release of OTS Matching Best Practice Guide v1.0, OTS Match Request & Response Scenarios v1.0 and OTS Response Codes v1.0TOTSCo is pleased to announce the release of:
  • One Touch Switch Matching Best Practice Guide v1.0
  • One Touch Switch Match Request and Response Scenarios v1.0 matrix
  • One Touch Switch Response Codes v1.0.
These documents have been diligently developed by the Industry Process Group. They can all be found here.
Access
28One Touch Switch Message Delivery Policies v1.0TOTSCo announces the release of the One Touch Switch Message Delivery Policies v1.0. This follows our request for feedback on a draft version in July. It details how the hub will attempt to deliver messages between CPs.Access
27One Touch Switch Open Orders Best Practice Guide v0.2TOTSCo is pleased to announce the release of the One Touch Switch Open Orders Best Practice Guide v0.2.

The Open Orders Best Practice Guide offers guidance on how to proceed when a customer has an open order on their account, such as a cease order or a technology regrade, at the time when match requests and switch order requests are received.
02 Oct 2023Access
26Release of OTS Matching Best Practice Guide v0.3, OTS Match Request & Response Scenarios v0.3 and OTS Response Codes v0.4TOTSCo is pleased to announce the release of the One Touch Switch Matching Best Practice Guide v0.3 along with the One Touch Switch Match Request and Response Scenarios v0.3 matrix and the updated One Touch Switch Response Codes v0.4 for your feedback by 22 September 2023. These documents have been produced by the Industry Process Group.08 Sep 2023Access
25User Agreement and SchedulesWe publish today our proposed User Agreement and draft User Agreement schedules for industry feedback by Friday 15 September 2023. Please provide comments by emailing us on [email protected]. Please insert the documents title in the subject line when providing feedback. All responses are open and publishable.01 Sep 2023Access
24Release of TOTSCo Hub API Specification v1.1TOTSCo can confirm the release of TOTSCo Hub API Specification v1.1. This document contains the additional API keys and mutual Transport Layer Security (mTLS) security implementation options.

Please note that API Key and mTLS will be available in our test environments from 20 October.
18 Aug 2023Access
23Release of One Touch Switch Industry Process v4.3 with accompanying Process Flows and Message Specification v1.1TOTSCo are pleased to announce the release of the One Touch Switch Industry Process v4.3, One Touch Switch Industry Process Flows v4.3 and One Touch Switch Message Specification v1.1.17 Aug 2023Access
22One Touch Switch go-live on 14 March 2024For industry to achieve a successful OTS implementation, it is essential for all parties to focus their planning on a common date. After considering views from a variety of industry stakeholders, including Ofcom, the planned go-live date is Thursday 14 March 2024.11 Aug 2023Access
21Access to TOTSCo Hub for Integration Testing starts 4 SeptemberWe are very pleased to announce that from 4 September, the TOTSCo Hub will be open for Integration testing, specifically, CP-to-CP testing using test data in a test environment. Our updated TOTSCo Hub Delivery Roadmap outlines the updated timetable to take you from initial connection testing to full integration with the hub in the live environment.11 Aug 2023Access
20TOTSCo One Touch Switch (“OTS”) Charging Structure – proposal and request for feedbackThis paper proposes a charging structure for TOTSCo hub use for OTS in the period 2023 – 2025. We would like to hear your views on this proposal. Please send your responses, limited to one per company, by Friday 11 August to [email protected].25 Jul 2023Access
19Release of TOTSCo Hub API Specification v1.0TOTSCo can confirm the release of TOTSCo Hub API Specification v1.0. This document contains the Directory API and oAuth2 security implementation.

Following industry feedback, we will be adding the security implementation options to use API keys and mutual Transport Layer Security (mTLS) when connecting to the hub. A further API Spec featuring these additions will be released in due course.
21 Jul 2023Access
18Reponses and Conclusions to request for feedback on Data Reporting Bulletin No.5We recently requested your views on the reporting, to industry and Ofcom, of data from the TOTSCo hub for the purpose of monitoring the OTS process (see Bulletin 5). This bulletin publishes the responses and our proposed way forward.14 Jul 2023Access
17Industry Test Group (ITG) Application for MembershipPurpose of this Bulletin is to formally launch our Industry Test Groups, sharing the Terms of Reference and inviting membership of test groups.

Any interested parties need to review the Terms of Reference to ensure you meet the criteria and complete a short form to apply for membership by Friday 21 July 2023.
10 Jul 2023Access
16Request for Feedback – TOTSCo Message Delivery PoliciesTOTSCo would welcome feedback on the message delivery policies detailed in this document. Please address any comments to [email protected] by 14 July 2023.06 Jul 2023Access
15Managed Access Solution DevelopmentsTOTSCo releases a list of companies known to be developing Managed Access Solutions.29 June 2023Access
14Release of TOTSCo Hub API Specification V0.5 REVISEDTOTSCo can confirm the release of TOTSCo Hub API Specification V0.5 REVISED.

Following a thorough review of our security protocols, considering industry feedback and insights from our Technical Working Group, we are releasing a revised API Specification v0.5.
19 June 2023Access
13Release of TOTSCo Hub API Specification V0.5 (superseded, see Bulletin No.14)TOTSCo can confirm the release of TOTSCo Hub API Specification V0.5.

This document features the finalised Letterbox API specification, including envelope elements and the validation process. We are diligently working towards finalising the directory API and security implementation, and we will issue a definitive version as soon as this process is completed.
13 June 2023Access
12End-to-End Encryption Conclusion – amended to add in the responses we received – here. (amended as of 12 July)On 14 April, we published a ‘request for feedback’ to seek views from the industry on the encryption approach to be adopted for messages using the TOTSCo Hub. After extensive consultation and careful consideration, Bulletin 12 shares with you our findings and decision. Thank you to those of you who shared your views as they contributed to our decision-making process.12 June 2023Access
11TOTSCo Hub Technical Industry Group Terms of Reference26 Apr 2023Access
10Managed Access to the TOTSCo Hub18 Apr 2023Access
9Encryption Approaches (E2EE) – Request for Feedback14 Apr 2023Access
8Release of OTS Message Specification V1.0.14 Apr 2023Access
7OTS Industry Process V4.214 Apr 2023Access
6Indicative and non-binding charging levels for use of the TOTSCo Hub for One Touch Switch14 Apr 2023Access
5Data Reporting14 Apr 2023Access
4OTS Industry Process Group (“Group”) Terms of Reference April 202305 Apr 2023Access
3TOTSCo selection of a vendor for the TOTSCo Hub30 Mar 2023Access
2Draft User Agreement released for feedback and input.Click here to register for the User Agreement Workshop30 Mar 2023Access
1Updated Service Level Agreement for the Dispatch of Switching Information (OTS Industry Process Appendix 1)06 Mar 2023Access
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