OTS Gains Momentum with 100K Switch Orders!
Published 4 October 2024 We’re now into the third week of One Touch Switch (OTS) operations, with over 70 brands placing a total of 100,000 switch orders, resulting in more than 32,000 successful completions. This upward trend is highly encouraging and signals strong progress towards achieving full adoption of OTS for all switches in the […]
Collaboration is Key to OTS Success!
Published 27 September 2024 The second week of One Touch Switch (OTS) operations has shown strong progress, with over 70 brands placing 30,000 OTS switch orders – a 20% increase – and 7,600 successful completions. If this trend continues, full adoption of OTS for all switches could be achieved within four weeks, which is an […]
Celebrating Our First Week of One Touch Switch: Key Stats and Insight!
In the first week of One Touch Switch operation, we have seen over 40 brands place some 26,000 OTS switch orders, with 3,500 successful completions. Currently, over 230 brands are listed in the live directory, of which 170 are using a Full Management Managed Access Provider (MAP). The hub has achieved 100% availability, and average […]
One Touch Switch Goes Live!
We did it! Yesterday marked a major milestone for industry with the successful launch of One Touch Switch. After many months of preparation and hard work across industry, we were all pleased to see OTS in action. On launch day, we opened with 167 brands in the live directory (up from 21 pre-launch). Over 130 brands joined […]
The Final Countdown: One Touch Switch goes live in 5 days!
Published 6 September 2024 We are now just days away from the go-live of One Touch Switch. On 12 September, we look forward to welcoming another 50 brands into the live directory to join the 20 already participating in the ramp. Well over 99% of UK residential customers are served by CPs who will be […]
Two Weeks to Go: Switch Orders Double!
Published 30 August 2024 This week, switch orders have doubled to 3,425, with 480 now completed – excellent achievement by the 16 brands currently in trials. With 4 more brands joining next week, I expect these volumes to increase even further. This momentum is very encouraging as we enter the final two weeks before OTS […]
Last Chance to Enter Industry Ramp!
Published 23 August 2024 With just 20 days to OTS go-live, this week has seen a sharp increase in the volume of switch orders placed in the ramp. Yesterday alone there were 400, bringing the total so far to 1,750 of which 280 have progressed to completion. We’ve also welcomed three more brands into the ramp […]
Countdown to OTS: Have you booked your PIT Test?
Published 16 August 2024 It’s remarkable to think that we are now less than a month away from the go-live of One Touch Switch. Working together has brought us to this pivotal milestone. Testing and trials have continued to make good progress this week. There are now over 50 brands involved in integration testing; a […]
Live in five!
With just under five weeks before we go live with One Touch Switch, there is a clear increase in activity, focus and intensity around the programme. We’ve seen increases of live residential switching and testing activity on the hub. In the production environment we have now seen a total of some 360 switch orders from […]
Six weeks to One Touch Switch go-live!
This week marks six weeks until the go-live of One Touch Switch. Testing activity continues increasing across the test program. July saw around 90,000 messages exchanged in the pre-production environment (integration testing) and in industry trials, we now have nine brands in the ramp, where OTS is being used for residential consumer switches. So far […]
First Successful Residential Customer switches using the One Touch Switch Platform!
This week marks a significant milestone as we enter the ramp stage of industry trials with the placement of the first residential consumer switch orders. During the ramp stage, participants will place an increasing share of switch orders through OTS, until OTS go-live on 12 September. With only seven weeks remaining until the OTS go-live, […]
Important Milestone Ahead: Public Switches Start Next Week!
This week, we are preparing for the most important milestone before OTS go-live: the launch of public switches, beginning next week. As detailed in the TOTSCo Path to One Touch Switch Go-Live v2, the last stage of industry trials is called the ‘Ramp,’ during which we will gradually increase the volume of switches to continue […]
Enhancements to Our Account Management Portal: Exciting Features Coming 15 July!
One of our priorities this week is preparing for the launch of the enhancements to our Account Management Portal which will be deployed over the weekend. Today, we sent a reminder email with important calls to action to portal users about the exciting new features coming on 15 July. These enhancements include adding a brand […]
OTS Testing Milestone: 20,000 Messages Sent Weekly and 11 Brands in Trials!
This week, I am very encouraged by the significant increase in enquiries, onboarding, and testing activities. In our testing program, we are now seeing over 20,000 messages per week being sent through the hub, which is a first. As I mentioned at the last Stakeholder Forum, 97% of the market is already engaged in testing. […]
10 Weeks to OTS: Download Our OTS Readiness Checklist Today!
Published 28 June 2024 This week, we had the pleasure of welcoming over 130 colleagues to our June Stakeholder Forum. I was really encouraged by the great questions and comments, especially those seeking clarification to firm up their OTS readiness plans. As promised, we’ve added key dates to the OTS readiness checklist we presented, which […]
Got your invite for June’s Stakeholder Forum?
Published 21 June With just 11 weeks until OTS go-live on 12 September, we know how crucial it is to engage with industry and support your preparations. This week, I joined INCA’s monthly Switching and Special Wholesale Group meeting and had the pleasure of attending Comms Council UK’s summer forum. A great opportunity to learn […]
One Touch Switch go-live is in just over 3 months away…
One Touch Switch go-live is in just over 3 months. While it is great to see that we have a group of pioneers who are making great progress, we’ve noticed that many organisations are yet to begin testing. This week we have reached out to them to better understand their go-live plans and help them […]
Call to Action: Book Your Production Implementation Test by Mid-July!
Published 4 June 2024 Today I am happy to share that we’ve published Bulletin 61, which includes the updated TOTSCo path to OTS go-live (version 2). This is an important document for all CPs, as it guides you through the steps you’ll need to take with us on your journey to OTS go-live. I want to […]
Have you planned your path to go-live?
Published 31 May 2024 Have you planned your path to go-live? This was the theme of this month’s Stakeholder Forum, where we were joined by over 50 different organisations from across industry. With only 14 weeks till the One Touch Switch go-live, we shared the critical steps everyone must follow for success. While we have […]
First One Touch Switch completed in live staff trials!
Published 24 May 2024 I am delighted to announce that this week we have reached another significant milestone: the first end-to-end One Touch Switch in staff trials within the live environment. This achievement marks a critical step forward in validating the OTS process. Even if you are not participating in the trials, please know that […]
What’s holding you back from starting your OTS journey with us?
17 May, Friday reflections from the desk of CEO, Paul Bradbury Last week, I reported that April was a record-breaking month for testing activity. Based on current trends, it looks like May will exceed that, with over 20,000 messages expected to be sent through the hub. While this is excellent news for validating the OTS […]
10 May, Friday reflections from the desk of CEO, Paul Bradbury
Read More I’m pleased to share that April was a record-breaking month for hub activity with over 17,000 messages passing through the hub. It’s great to witness such an acceleration in pace! I am pleased to see the hub performing well, within SLA’s under the increasing volumes. Building on insights gained from participants in integration […]
3 May, Friday reflections from the desk of CEO, Paul Bradbury
This week, I’m very pleased to announce a significant milestone: our Industry Trial participants have successfully executed the first end-to-end One Touch Switches in the live environment. This achievement marks a crucial step forward in validating the OTS process as we prepare for go-live on 12 September. You can stay updated on the progress of […]
26 April, Friday reflections from the desk of CEO, Paul Bradbury
This week at our April Stakeholder Forum, we were pleased to welcome over 100 colleagues representing approximately 60 different organisations from across industry. We discussed a range of topics all focused on OTS readiness with a spotlight on integration testing. David Norbury, our Head of Delivery, shared some statistics from the integration test programme. We […]
19 April, Friday reflections from the desk of CEO, Paul Bradbury
Read More As Industry Trials gain momentum and the One Touch Switch (OTS) rapidly approaches, it’s imperative that we, as an industry, ensure full operational preparedness for its implementation. To that end, we have taken two important steps. First, this week, we welcomed over 50 colleagues from across the industry to kick off a series […]
12 April, Friday reflections from the desk of CEO, Paul Bradbury
This week I am pleased to see an uplift in the number of messages going through the hub in all testing environments. To be ready for the OTS go-live in September, we really want to see more CPs in testing. If you would like to get involved in Industry Trials, which gives you an opportunity […]
Fridays reflections from the desk of CEO, Paul Bradbury 5 April
I am pleased to report that this week we have witnessed the first successful match request in technical trials. This achievement represents a notable stride forward in proving the OTS process. We’re regularly publishing weekly reports tracking the progress of our trials. Keep an eye out for these updates on our website here. We are […]
Friday’s reflections from the desk of CEO Paul Bradbury 28 March
As we approach the Easter break and take a moment to reflect on our progress this year, it’s clear that there have been significant technical and operational advancements at TOTSCo and CPs as we move towards the new plan go-live date of 12 September. Our testing programme is progressing, with gradually increasing numbers of CPs […]
Friday’s reflections from the desk of CEO Paul Bradbury 22 March
Friday’s reflections from the desk of CEO Paul Bradbury 22 March 2024 With our eyes set on the revised OTS go-live date of 12th September, the entire TOTSCo team is focusing sharply on operational readiness while providing unwavering support to all stakeholders during the testing phase in anticipation of the OTS go-live. To date we have […]
Friday’s reflections from the desk of CEO Paul Bradbury 15 March
Friday’s reflections from the desk of CEO Paul Bradbury 15 March 2024 This week marks a significant milestone for the industry, as we released the revised One Touch Switch (OTS) planned go-live date of 12 September. Alongside this announcement, we have also published the TOTSCo path to One Touch Switch go-live. There are different paths to go-live […]
Friday’s reflections from the desk of CEO Paul Bradbury 8 March
Friday’s reflections from the desk of CEO Paul Bradbury 8 March 2024 I am pleased to share that it now seems we will be able to confirm the revised One Touch Switch (OTS) planned go-live date next week. Additionally, we will be providing further detail about the path to go-live. This will include plans for […]
Friday’s reflections from the desk of CEO Paul Bradbury 1 March
Friday’s reflections from the desk of CEO Paul Bradbury 1 March 2024 We were delighted to welcome over 160 individuals representing 79 diverse organisations from across the industry to our February Stakeholder Forum I appreciate the questions and challenges raised during the session. I understand the eagerness to receive a revised OTS go-live date, and […]
Friday’s reflections from the desk of CEO Paul Bradbury 23 February
Friday’s reflections from the desk of CEO Paul Bradbury 23 February 2024 This week, our key focus has been refining the support around the live environment for the upcoming industry trials and One Touch Switch (OTS) go-live. We are initiating a series of information-sharing sessions with industry, covering service, incident, and change management. Soon, these […]
Friday’s reflections from the desk of CEO Paul Bradbury 16 February
Friday’s reflections from the desk of CEO Paul Bradbury 16 February 2024 After a break last week, there are two weeks of progress to catch up on. I’m delighted that in preparation for industry trials, we have now launched our production environment and commenced full production support services. These positive steps will boost our customer […]
Friday’s reflections from the desk of CEO Paul Bradbury 2 February
Friday’s reflections from the desk of CEO Paul Bradbury 2 February 2024 This week we held our first Stakeholder Forum of the year. Thank you to all of you who came along, your valuable feedback and questions are critical to our ongoing progress. If you couldn’t attend, you can find a recording here. I was […]
Friday’s reflections from the desk of CEO Paul Bradbury 26 January
Friday’s reflections from the desk of CEO Paul Bradbury 26 January 2024 This week, our focus remains on supporting our current operations while simultaneously preparing our run-state technical, security, and customer services for start in February and March. At the same time, we are eager to share a revised go-live date for OTS. Currently, we are […]
My first blog of 2024…
Friday’s reflections from the desk of CEO Paul Bradbury 19 January 2024 Though we find ourselves a bit further into the month, as I kick off my first blog of the year, I want to extend warm wishes to you all for a Happy New Year. As anticipated, our primary focus as we start the […]
Friday’s reflections from the desk of CEO Paul Bradbury 19 January
Friday’s reflections from the desk of CEO Paul Bradbury 19 January 2024 Though we find ourselves a bit further into the month, as I kick off my first blog of the year, I want to extend warm wishes to you all for a Happy New Year. As anticipated, our primary focus as we start the […]
My last blog of 2023!
Friday’s reflections from the desk of CEO Paul Bradbury 22 December 2023 It has been another busy week, even if we all have one eye on the break ahead. Following last week’s announcement of a delay to the planned OTS go-live date, we issued bulletin 40 updating our invoicing arrangements, to create financial certainty for CPs and […]
Friday’s reflections from the desk of CEO Paul Bradbury 8 December
Friday’s reflections from the desk of CEO Paul Bradbury 8 December 2023 Hello everyone, With only 10 working days left before Christmas, it’s not time for a glass of brandy and a mince pie just yet—there’s still lots to be done. Testing activity is still ramping up which is very encouraging, although am still concerned by […]
Friday’s reflections from the desk of CEO Paul Bradbury 1 December
Friday’s reflections from the desk of CEO Paul Bradbury 1 December 2023 Hello everyone, As we navigate through another busy week at TOTSCo, our journey towards One Touch Switching (OTS) continues to gain momentum thanks to the collective efforts and commitment of our entire community. Firstly, I am pleased to report that we are making excellent […]
Friday’s reflections from the desk of CEO Paul Bradbury 24 November
Friday’s reflections from the desk of CEO Paul Bradbury 8 December 2023 This week I’m delighted to report that testing has ramped up in earnest, with an increased number of larger CPs starting their testing journeys. On Monday, TOTSCo successfully released more functionality in the portal. This is intended to make your experience easier, and we’ve already […]
Friday’s reflections from the desk of CEO Paul Bradbury 17 November
Friday’s reflections from the desk of CEO Paul Bradbury 8 December 2023 This week, our focus has intensified on strengthening our integration test process with the right exit criteria and working with industry to define industry trials (using live data). We want to make sure we are doing all we can to support industry in proving their […]
Friday’s reflections from the desk of Paul Bradbury 10 November
Friday’s reflections from the desk of CEO Paul Bradbury 10 November 2023 Yesterday evening at the ISPA awards was truly a night to remember. It was a pleasure to meet so many of our hub users in person, sharing insights and experiences as we all gear up for the One Touch Switching (OTS) initiative. The energy and […]
Friday’s reflections from the desk of CEO Paul Bradbury 10 November
Friday’s reflections from the desk of CEO Paul Bradbury 10 November 2023 Yesterday evening at the ISPA awards was truly a night to remember. It was a pleasure to meet so many of our hub users in person, sharing insights and experiences as we all gear up for the One Touch Switching (OTS) initiative. The energy and […]
Friday’s reflections from the desk of CEO Paul Bradbury 3 November
Friday’s reflections from the desk of CEO Paul Bradbury 3 November 2023 Great to be back with the team after a few days off. With only 18 weeks to go until the planned go-live of One Touch Switch it’s great to see more organisations preparing for testing but we want to see more. I encourage you get […]
Friday’s reflections from the desk of CEO Paul Bradbury 20 October
Friday’s reflections from the desk of CEO Paul Bradbury 20 October 2023 Today, I am delighted we are releasing on-time the new authentication protocols. In addition to OAuth2, we’re introducing API Key and mTLS, all available in our simulator and integration testing environments. Also, for those of you who have commercially onboarded, we have enabled […]
Bulletin 31 – Release of new authentication protocols and self-service functionality
Bulletin 51 Revised One Touch Switch planned go-live date 20 October 2023 We are pleased to announce the revised One Touch Switch planned go-live date is 12 September 2024. In addition, we are publishing the TOTSCo path to One Touch Switch. There are different paths to go-live depending on participation in industry trials, and this […]
Friday’s reflections from the desk of CEO Paul Bradbury 20 October
Friday’s reflections from the desk of CEO Paul Bradbury 20 October 2023 Today, I am delighted we are releasing on-time the new authentication protocols. In addition to OAuth2, we’re introducing API Key and mTLS, all available in our simulator and integration testing environments. Also, for those of you who have commercially onboarded, we have enabled […]
Friday’s reflections from the desk of CEO Paul Bradbury 13 October
Friday’s reflections from the desk of CEO Paul Bradbury 13 October 2023 Throughout this week, we’ve seen a good amount of testing activity. In In parallel, we’ve been preparing to deliver new services to you from 20 October. We will be launching two new authentication protocols, mTLS and API Key, which are scheduled to be available in […]
Friday’s reflections from the desk of CEO Paul Bradbury 8 September
Friday’s reflections from the desk of CEO Paul Bradbury 8 September 2023 This week we have seen lots more of you successfully go through testing in our hub simulator and I am delighted that we are pairing up CPs/MAPS ready for OTS integration testing. For those of you unsure of how to test your systems and […]
Friday’s reflections from the desk of CEO Paul Bradbury 1 September
Friday’s reflections from the desk of CEO Paul Bradbury 1 September 2023 This week we welcomed the achievement of a further two milestones on our delivery roadmap. We opened commercial onboarding and we enhanced the functionality of our test simulator. That’s two important steps further in our OTS journey. Well over 100 of you have completed step 1 […]
Friday’s reflections from the desk of CEO Paul Bradbury 25 August
Friday’s reflections from the desk of CEO Paul Bradbury 25 August 2023 It was good to welcome over 130 of you to the Stakeholder Forum yesterday, which was fantastic considering we’re still in the midst of the holiday season. So, thank you for coming along. As I mentioned yesterday, since our last gathering in July when I […]
Friday’s reflections from the desk of CEO Paul Bradbury 18 August
Friday’s reflections from the desk of CEO Paul Bradbury 18 August 2023 Since the start of onboarding on 10 July, we have seen a ramp up of direct interaction with you, the users of the hub. We now have over 100 CPs who have onboarded with us and received their RCPID, and around ten CPs […]
Friday’s reflections from the desk of CEO Paul Bradbury 11 August
Friday’s reflections from the desk of CEO Paul Bradbury 11 August 2023 We are all on a journey towards OTS, and this week holds a significant place in my own journey, marking one year since I joined TOTSCo. I was thrilled to celebrate the anniversary this morning by witnessing a live demonstration of the hub […]
Friday’s reflections from the desk of CEO Paul Bradbury 4 August
Friday’s reflections from the desk of CEO Paul Bradbury 4 August 2023 Since initiating our onboarding and testing processes, TOTSCo has been a hive of activity. We now have over 90 stakeholders onboarded. We have conducted initial tests to ensure stakeholders can send messages and receive the correct responses. During this time, the team have diligently […]
Friday’s reflections from the desk of CEO Paul Bradbury 28 July
Friday’s reflections from the desk of CEO Paul Bradbury 28 July 2023 Today marks another significant milestone on the journey to One Touch Switch. Our test simulator is now live and available for use. This allows you to perform a ‘connection test’ by sending test messages and receiving responses. If you haven’t yet onboarded, all you […]
Friday’s reflections from the desk of CEO Paul Bradbury 21 July
Friday’s reflections from the desk of CEO Paul Bradbury 21 July 2023 Since opening our doors for business on Monday last week (10 July) we now have over 80 residential fixed voice and broadband providers that are now on the way to being fully fledge TOTSCo customers. If you haven’t yet onboarded, all you need […]
Friday’s reflections from the desk of CEO Paul Bradbury 14 July
Friday’s reflections from the desk of CEO Paul Bradbury 14 July 2023 What a momentous week it has been. On Monday, TOTSCo opened for business! We are pleased to announce that we have successfully onboarded more than 60 residential fixed voice and broadband providers, who have started to book their test slots. Don’t forget, you […]
Friday’s reflections from the desk of CEO Paul Bradbury 7 July
Friday’s reflections from the desk of CEO Paul Bradbury 7 July 2023 This week marks a significant milestone on the One Touch Switch journey. All our hard work has paid off, as on Monday, we will be ready to invite all residential fixed voice and broadband providers to onboard with us. It means everyone who […]
Friday’s reflections Blog from the desk of CEO Paul Bradbury 23 June
Friday’s reflections from the desk of CEO Paul Bradbury 22 March 2024 It has been another busy week, with the whole TOTSCo team working hard to deliver against our schedule. We are preparing to onboard OTS hub users from July 10th. Our team has created comprehensive ‘user guides’ that will guide you through the entire […]
Friday’s reflections from the desk of CEO Paul Bradbury 23 June
Friday’s reflections from the desk of CEO Paul Bradbury 7 July 2023 This week marks a significant milestone on the One Touch Switch journey. All our hard work has paid off, as on Monday, we will be ready to invite all residential fixed voice and broadband providers to onboard with us. It means everyone who […]
Friday’s reflections from the desk of CEO Paul Bradbury 16 June
Friday’s reflections from the desk of CEO Paul Bradbury 16 June 2023 It was great to have such good attendance at the Stakeholder Forum. We shared the results of our Industry Engagement survey which has given us a tremendous amount of valuable insight. The survey, together with other engagement initiatives, has given us a useful […]
Friday’s reflections from the desk of CEO Paul Bradbury 9 June
Friday’s reflections from the desk of CEO Paul Bradbury 26 January 2024 This week, our focus remains on supporting our current operations while simultaneously preparing our run-state technical, security, and customer services for start in February and March. At the same time, we are eager to share a revised go-live date for OTS. Currently, we are […]
Friday’s reflections from the desk of CEO Paul Bradbury 2 June
Friday’s reflections from the desk of CEO Paul Bradbury 2 June 2023 As I sit here, going through the comments from the Engagement Survey we recently sent and seeing your requests for regular updates from TOTSCo, I thought it would be a fantastic idea to kickstart your weekend with a Friday round-up. Time flies at […]
