TOTSCo

Category: Bulletin

Bulletin no77: TOTSCo Gaining Provider Led (GPLB) Business Switching Solution

Published 6 December We are excited to share the latest update on TOTSCo’s development of a Gaining Provider Led Business (GPLB) Switching Solution. This bulletin provides details on our approach, key timelines, stakeholder engagement plans, and how you can register your interest in business switching.Read the full bulletin here. TOTSCo December 2024

OTA2 One Touch Switch Matching Review Report

Published 4 December 2024 We would like to draw your attention to a letter to Communication Providers in the scope of OTS, published today by Ofcom. It is entitled, ‘One Touch Switch – Expectations of industry following OTA2’s ‘OTS Matching Review’ report’ and is published alongside the OTA2’s One Touch Switch (OTS) Matching Review Report. […]

Best Practice Guide: Switching with a Telecare Alarm in OTS

This bulletin is published by TOTSCo on behalf of the Office of the Telecommunications Adjudicator (OTA2). The purpose of this guidance is to establish a minimum set of best practice guidelines for the One Touch Switch process, specifically on how the Gaining Retail Communications Provider (GRCP) should identify and support vulnerable customers with telecare alarms. […]

Bulletin 72: Director Vacancy for New Infrastructure Provider Constituency

Published 31 October 2024 Jeremy Chelot, who has served as the representative Director for the New Infrastructure Provider Constituency, will be stepping down from his position effective 28 November 2024. Jeremy’s decision reflects his belief that the primary goal of delivering the One Touch Switch (OTS) process has been successfully accomplished.   Reflecting on his […]

Bulletin 71: Interim CP-to-CP Communication Support

Published 27 September 2024 We are writing to inform you about additional support we’re introducing to improve communication between hub users. See bulletin 71 here. We recognise how critical communication between hub users is for resolving challenges in the implementation of One Touch Switch (OTS). At go-live of OTS we launched the CP-to-CP tool to […]

TOTSCo Pricing Update: No Changes for 2025

In Bulletin 70 we update industry on TOTSCO 2025 pricing decisions: TOTSCo has now completed its analysis of pricing for 2025 and is pleased to confirm that there will be no change in pricing for next year. This will be welcome news for many hub users. All parties are reminded that prices are assessed annually […]

Ofcom announcement of the extension of Notification of Transfer(NOT+) Consumer Protections

We are writing to bring to your attention an announcement this morning by Ofcom regarding thetemporary extension of the Notification of Transfer (NOT+) beyond the OTS go-live date of 12September. Here is Ofcom’s letter, which will be published on its website later this week and is alsobeing distributed through OTA2.As highlighted in the letter, the […]

Bulletin 67 – Revised Guidance on receiving HTTP Messages from the TOTSCo Hub

Published 1 August 2024 This bulletin has been written by the IPG to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced in testing & trials. This guidance was originally issued as Bulletin 66. Feedback was received from industry that the advice in that bulletin could be interpreted as […]

Bulletin 66: Guidance on Receiving HTTP Messages from the HUB

Posted 22 July 2024 This bulletin has been written by the One Touch Switch Industry Process Group to provide additional guidance on handling receipt of messages from the TOTSCO hub, following issues experienced from testing. Read the guidance here. 

Bulletin 65: Notification of MAP Agreement Changes

Please note: In the spirit of transparency, while this bulletin primarily impacts our Managed Access Providers, it is shared for the information of the entire industry. This bulletin provides notice of updates to our MAP Agreement, and follows our 29 May 2024 consultation in Bulletin 60 and our 24 June 2024 notification of changes to […]

Bulletin 64: TOTSCo Final Budget for Financial Year 2024/25

In Bulletin 55, we invited feedback on our draft budget for 2024/25. We received one response, which appears below in anonymised form. After careful review of the feedback, the board has ratified the confirmed the budget as presented in Bulletin 55. The final budget can be found at: TOTSCo’s final budget for the financial year […]

Bulletin 63 – Request for feedback on the publication of the pre-production directory

Integration Testing is an important step towards OTS go-live on 12 September. As this project is a collaborative effort across the industry, it benefits from transparency whenever possible. To this end, TOTSCo would like to publish a list of the brands in Integration Testing. This will help to provide a clearer picture of how preparations […]

Bulletin 62: Notification of User Agreement changes

Bulletin 62 – Notification of TOTSCo User Agreement changes This bulletin provides notice of updates to our User Agreement.  The redlined documents showing the changes can be found un the bulletin here.  If you have any questions do reach out to us. 

Publication of the TOTSCo path to OTS go-live v2

TOTSCo is pleased to publish the updated TOTSCo path to One Touch Switch go-live v2. To make things easier for you, we have published both a clean version and a marked-up version so you can easily see where we have added information. The purpose of this document is to guide you through the necessary steps you […]

Bulletin 60 – Proposed User Agreement and MAP Agreement changes

We are proposing to make changes to the User Agreement and MAP Agreement. The changes reflect areas where we feel that clarification was needed, or where our understanding of technical and operational details has evolved during the eight months of integration testing. The linked documents below show redlines of our proposed changes to the User […]

Updated MAP Agreement v1.1

TOTSCo is pleased to announce the updated Managed Access Provider (MAP) Agreementv1.1.In response to representations made by a group MAPs, we have carefully considered theirfeedback and have incorporated several amendments to the agreement to betteraccommodate their needs and concerns. We believe that these adjustments will enhancecollaboration and ensure a more mutually beneficial relationship between TOTSCo […]

Ofcom’s statutory information request to TOTSCo

In line with our commitment to transparency, we want to inform industry stakeholders that Ofcom, the UK’s communications regulator, has issued TOTSCo a notice to provide specified information pursuant to section 135 of the Communications Act 2003. While details of the notice are confidential, we can share that the notice requires TOTSCo to provide Ofcom […]

Request for feedback – TOTSCo draft budget for 2024/25

We are pleased to present Bulletin 55 – TOTSCo Draft Budget for Financial Year 2024/25 and invite comment from stakeholders. The TOTSCo board has approved the draft budget and will take account of feedback before agreeing a final budget. Request for feedbackPlease supply any comments, by Tuesday 14 May, to [email protected], quoting “budget” in the subject line. All responses […]

Bulletin 53: Application to Join the OTS Operations Forum

As Industry Trials gain momentum and One Touch Switch rapidly approaches, it’s imperative to ensure that we, as an industry, are fully prepared for One Touch Switch operationally. To that end we are establishing a One Touch Switch Operations Forum. The group will be joint-chaired by TOTSCo and the OTA2. The purpose of the Forum […]

Bulletin No. 51 – Revised One Touch Switch planned go-live date

TOTSCo news

Bulletin 51 Revised One Touch Switch planned go-live date 12 March 2024 We are pleased to announce the revised One Touch Switch planned go-live date is 12 September 2024. In addition, we are publishing the TOTSCo path to One Touch Switch. There are different paths to go-live depending on participation in industry trials, and this […]

Bulletin No. 50 – Industry Process Group – Membership Open

TOTSCo news

Bulletin 50 Industry Process Group – Membership Open 4 March 2024 The Industry Process Group is looking to refresh its membership. If you would like to be considered for membership of the Group, please write to us, with your details, at [email protected], including “OTS Industry Process Group” in the subject line. Please submit your interest […]

Bulletin No. 49 – TOTSCo Website Refresh – Request for Feedback

TOTSCo news

Bulletin 49 TOTSCo Website Refresh – Request for Feedback 1 March 2024 TOTSCo is pleased to announce a redesign of the TOTSCo website. This redesign implements TOTSCo’s new branding. It follows the release of version 2 of the TOTSCo Hub User Guide in December last year. The redesign was conducted in-house by the TOTSCo Communications […]

Bulletin No. 48 – Number Porting and Intra-Network Transfers best practice guide v1.1

TOTSCo news

Bulletin 48 Number Porting and Intra-Network Transfers best practice guide v1.1 29 February 2024 TOTSCo is pleased to announce the release of the Number Porting and Intra-Network Transfers best practice guide v1.1. This document has been created and reviewed by the OTS Industry Process Group. The changes are detailed within the document’s change log. The […]

Bulletin No. 47 – Guidance on formatting of the address element of match requests

TOTSCo news

Bulletin 47 Guidance on formatting of the address element of match requests 29 February 2024 This bulletin has been written by the Industry Process Group to provide additional guidance on the formatting of the address element of One Touch Switch match request messages. Read the full bulletin here. A full list of TOTSCo Bulletins is […]

Bulletin No. 45 – One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responses

TOTSCo news

Bulletin 45 One Touch Switch, Industry Process Group Guidance on use of synchronous and asynchronous responses 13 February 2024 TOTSCo has been hosting regular 3-way calls with users connecting to the integration (pre-production) testing environment and general, anonymised observations from those calls were fed back to the One Touch Switch, Industry Process Group (IPG) for […]

Bulletin No. 44 – Managed Access Provider Agreement and Schedules

TOTSCo news

Bulletin 44 Managed Access Provider Agreement and Schedules 13 February 2024 TOTSCo is pleased to announce the release of the Managed Access Provider (MAP) Agreement and Schedules. This follows consultation with potential MAPs on the draft Agreement and Schedules. These documents are for Managed Access Providers only. All documents can be found on our website […]

Bulletin No. 41 – Updated TOTSCo Hub User Guide published

TOTSCo news

Bulletin 41 Updated TOTSCo Hub User Guide Published 21 December 2023 TOTSCo is pleased to publish the latest version of our TOTSCo Hub User Guide. We have designed this guide to be your companion as you embark on your One Touch Switch (OTS) journey. It walks you through every step, from the initial engagement and […]

Bulletin No. 38 – User Agreement v1.1

TOTSCo news

Bulletin 38 User Agreement v1.1 28 November 2023 TOTSCo is pleased to announce the release of the User Agreement v1.1. For ease of reference, both documents are available in ‘clean’ and ‘marked up’ formats on our website, allowing those familiar with the earlier versions to easily spot the changes. Read the full bulletin here. A […]

Bulletin No. 37 – Best Practice Guides released

TOTSCo news

Bulletin 37 Best Practice Guides released 22 November 2023 TOTSCo is pleased to announce the release of a number of best practice guides that have been produced by the Industry Process Group: Message Examples v1.0Addition Guidance on Exception Scenarios v1.0The NBICS and Number Porting v0.2 – for feedback by 1 December The Message Examples and […]

Bulletin No. 36 – Corrected Specifications Released by TOTSCo

TOTSCo news

Bulletin 36 Corrected Specifications Released by TOTSCo 22 November 2023 TOTSCo is pleased to share the updated versions of two key documents: the Message Specification v1.1c the API Specification v1.1a We’ve implemented these updates under a ‘change freeze’ condition, primarily due to the necessity of these corrections. These amendments address potential errors and inconsistencies that […]

Bulletin No. 35 – Release of Best Practice Guides

TOTSCo news

Bulletin 35 Release of Best Practice Guides 31 October 2023 TOTSCo is pleased to announce the release of: OTS Open Orders Best Practice Guide v1.0 OTS Additional Guidance on Exception Scenarios Best Practice Guide v0.4 Both documents have been created and reviewed by the OTS Industry Process Group (IPG) have arisen if not addressed. Read […]

Bulletin No.34 – Managed Access Solutions and Pricing

TOTSCo news

Bulletin 34 Managed Access Solutions and Pricing 27 October 2023 TOTSCo announces the publication of Managed Access Provider (MAP) Pricing. This bulletin has been created to explain the three types of Managed Access Solution and their services offered and their associated costs. We will be running dedicated online ‘How to Engage with a MAP’ information […]

Bulletin No. 33 – 2024 Pricing and User Agreement

TOTSCo news

Bulletin 33 2024 Pricing and User Agreement 25 October 2023 TOTSCo is pleased to announce the publication of the following: One Touch Switch charging structure and pricing for 2024 User Agreement (including schedules) for signature Read the full bulletin here. A full list of TOTSCo Bulletins is available on this website. Read More

Bulletin No. 32 – Release of One Touch Switch Message Examples v0.1

TOTSCo news

Bulletin 33 2024 Pricing and User Agreement 25 October 2023 TOTSCo is pleased to announce the publication of the following: One Touch Switch charging structure and pricing for 2024 User Agreement (including schedules) for signature Read the full bulletin here. A full list of TOTSCo Bulletins is available on this website. Read More

Bulletin No. 31 – Release of new authentication protocols and self-service functionality

TOTSCo news

Bulletin 31 Release of new authentication protocols and self-service functionality 20 October 2023 Today, TOTSCo is pleased to announce the release of new authentication protocols. In addition to OAuth2, we’re introducing API Key and mTLS, all available in our simulator and integration testing environments. Additionally, for those who have completed commercial onboarding, we are enabling […]

Bulletin No.29 – Releases OTS Matching Best Practice Guide v1.0, OTS Match Request & Response Scenarios v1.0 and OTS Response Codes v1.0

TOTSCo news

Bulletin 29 Process Technical Documents28 November 2023 TOTSCo is pleased to announce the release of: One Touch Switch Matching Best Practice Guide v1.0 One Touch Switch Match Request and Response Scenarios v1.0 matrix One Touch Switch Response Codes v1.0. These documents have been diligently developed by the Industry Process Group. They can all be found here. […]

Bulletin No. 30 – Document Change Freeze

TOTSCo news

Bulletin 30 Document Change Freeze 6 October 2023 TOTSCo today announces a change freeze for all mandatory One Touch Switch (OTS) documents. This is effective from 6 October to OTS go-live. This is to provide stability for industry as they prepare for OTS go-live. Read the full bulletin here. A full list of TOTSCo Bulletins […]

Bulletin 28 – OTS Message Delivery Policies v1.0

TOTSCo news

Bulletin 28 One Touch Switch Message Delivery Policies v1.028 November 2023 TOTSCo announces the release of the One Touch Switch Message Delivery Policies v1.0. This follows our request for feedback on a draft version in July. It details how the hub will attempt to deliver messages between CPs. A full list of TOTSCo Bulletins is available on […]

Bulletin 25 – User Agreement and Schedules

TOTSCo news

We publish today our proposed User Agreement and draft User Agreement schedules for industry feedback by Friday 15 September 2023. Please provide comments by emailing us on [email protected]. Please insert the documents title in the subject line when providing feedback. All responses are open and publishable. Read the full bulletin here

Bulletin 22 – One Touch Switch go-live on 14 March 2024

For industry to achieve a successful OTS implementation, it is essential for all parties to focus their planning on a common date. After considering views from a variety of industry stakeholders, including Ofcom, the planned go-live date is Thursday 14 March 2024. Read the full Bulletin here.

Bulletin 21 – Access to TOTSCo Hub for Integration Testing starts 4 September

We are very pleased to announce that from 4 September, the TOTSCo Hub will be open for Integration testing, specifically, CP-to-CP testing using test data in a test environment. Our updated TOTSCo Hub Delivery Roadmap outlines the updated timetable to take you from initial connection testing to full integration with the hub in the live environment. […]

Bulletin No. 17 – Industry Test Group (ITG) Application for Membership

TOTSCo

Purpose of this Bulletin is to formally launch our Industry Test Groups, sharing the Terms of Reference and inviting membership of test groups. Any interested parties need to review the Terms of Reference to ensure you meet the criteria and complete a short form to apply for membership by 14 July 2023. Click to access […]

Bulletin 14 – Release of TOTSCo Hub API Specification V0.5 REVISED

TOTSCo

Release of TOTSCo Hub API Specification V0.5 REVISED TOTSCo can confirm the release of TOTSCo Hub API Specification V0.5 REVISED. Following a thorough review of our security protocols, considering industry feedback and insights from our Technical Working Group, we are releasing a revised API Specification v0.5. To read the full Bulletin click here. Release of […]

Bulletin No.4

TOTSCo

OTS Industry Process Group (“Group”) Terms of Reference

Bulletin No.3

TOTSCo

TOTSCo is pleased to announce selection of a vendor for the TOTSCo Hub. An integral part of the One Touch Switch (“OTS”) process is a dedicated message-exchanging platform. This allows Communications Providers to exchange with each other the information that is required to help them deliver quick, easy and reliable switching to residential customers. TOTSCo […]

Bulletin No.2

TOTSCo

Draft User Agreement released for feedback and input.

Access the Bulletin and Register for the User Agreement Workshop here.

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