TOTSCo

Publication of the OTS Industry Process

TOTSCo

In its September 2021 Statement, Ofcom announced the introduction of One Touch Switch for residential customers when changing their supplier of fixed line voice and internet services. Under the revised General Conditions effective April 2023, Communications Providers are to follow a single industry process as agreed by the relevant industry forum. Given the high volume of switching, only a standardised approach in which Communications Providers exchange information in a pre-agreed format will result in a good end-user experience.

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