The TOTSCo team is always here to help and support you throughout the One Touch Switch (OTS) process.
Need help – Residential Broadband and Fixed Line Customers
If you have questions regarding your broadband service or switching providers, please contact your current broadband provider directly. They will be able to assist you with any service-related inquiries, including switching processes.
Raise a Ticket
For Hub Users you can raise a ticket in the Account Management Portal to report an issue or submit a enquiry. Our how-to guide will show you how to do this.
Email us
For help and support with onboarding and testing of the TOTSCo Hub, please reach out to us on [email protected].
For general enquiries, responses to consultations and media queries please contact us on [email protected].
Call us
For help and support with onboarding and testing of the TOTSCo Hub, you can call us on +44 (0)800 026 0403.
Available 8am to 8pm – Monday to Friday, 8am to 12pm Saturday.
Outside of these hours, any issues and enquiries can be raised via the ticket.
management system, which will be accessible 24/7/365.
Manage Cookie Consent
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
