Published 24 May 2024

I am delighted to announce that this week we have reached another significant milestone: the first end-to-end One Touch Switch in staff trials within the live environment. This achievement marks a critical step forward in validating the OTS process. Even if you are not participating in the trials, please know that those who are validating the OTS process are doing so on behalf of the entire industry as we prepare for go-live on 12 September. Thank you to everyone involved in these efforts for your dedication and hard work. 

This week, I was delighted to the BT Team  for their Wholesale Customer Day. It was a fantastic opportunity to engage with many of you in the industry, discussing OTS and addressing your questions and concerns. It was encouraging to see, from a poll, that many people are ready for OTS. However, as I explained, while we are seeing testing volumes increase - with this month on track to reach 50,000 - we really want to see more organisations entering the testing programme. 
Andrew Etheridge, Jo Sandhawalia, and Gavin Murphy at BT

We have a strong managed access community who are ready to support those if you who would like support connecting to the TOTSCo hub. If you would like to connect directly with us, please contact us, we are ready to help you get started on your OTS journey. 

Next week is May’s Stakeholder Forum, where we'll cover various topics including the path to go-live. Our aim is to ensure everyone is clear on what they need to do to be ready for OTS. We will discuss the enhanced integration criteria, which is scheduled to be published early next week, as well as providing further insights into the stages of industry trials giving clear information on how you can take part. If you have any questions or specific topics you'd like addressed, please don't hesitate to contact us.  

That’s all from me this week. I look forward to seeing you at the Stakeholder Forum next week. If you would like an invite, please contact us and we will send one out to you.  

Have a great bank holiday weekend,  


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