Friday's reflections from the desk of CEO Paul Bradbury

10 November 2023

Yesterday evening at the ISPA awards was truly a night to remember. It was a pleasure to meet so many of our hub users in person, sharing insights and experiences as we all gear up for the One Touch Switching (OTS) initiative. The energy and enthusiasm in the room were palpable. It’s clear that we’re all committed to making the OTS process as seamless as possible for consumers.

I was particularly encouraged to hear about the preparations underway for OTS and the valuable feedback many of you provided. These conversations are vital as they help us understand your needs and expectations, allowing us to tailor our services to support you better.

As we approach a critical phase in the OTS rollout, I’m delighted that more users have shared their plans with us and we are now expecting testing volumes to increase significantly from mid-November. If you haven’t scheduled your testing yet, now is the time to act. We’re here to assist you in any way we can, so please don’t hesitate to reach out to us for support.

Planning and preparation are key to ensuring a smooth transition to OTS. For those who may feel overwhelmed by the process or unsure about the next steps, our team at TOTSCo is ready to guide you through the testing phase and beyond. Remember, the success of OTS depends not just on individual readiness but on our collective efforts as an industry.

To the many of you who have already begun your testing, thank you for taking proactive steps towards this significant change. Your dedication is what drives the industry forward. For those who are yet to start, let’s talk soon – your journey to OTS is important to us, and we’re committed to making it a success together.

Enjoy the weekend.

All the best


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