TOTSCo

TOTSCo Hub Information

Here we share key OTS hub data, including switch orders, match rates, and message counts. This provides industry with valuable insights for tracking performance, identifying issues, and improving operational efficiency. Data is updated regularly for easy access and analysis.

Brands in the Live OTS Directory

Click here to view the list of 321 brands currently in the Live Production Directory.

These lists are updated regularly. Last updated 24 March 2025 2025.

Switch Orders and Completed Switches in Live

Last updated 22 April 2025 9.00am 

We provide information on the number of switches placed and completed (i.e. switch order triggers that have been placed and confirmed) to give a clear picture of the volumes being processed through OTS, demonstrating its growing usage and impact. 

For convenience, this data is also available in Excel format, making it easy for you to review and use as needed.

Switch Orders

Switch order request messages by day (blue) with a 7-day moving average (green). (Please note that we previously reported on switch order confirmation messages.)

Completed Switches

Switch order trigger confirmation messages by day (grey) with a 7-day moving average (orange). The gap between placed and completed orders is due to a combination of order cancellations and provisioning lags.

Switch Match Confirmation Rate

This graph shows the number of delivered match confirmation messages as a percentage of delivered match request messages.This graph will be updated weekly.

Here you will find the raw data used to create the graphs showing the switch orders placed and completed. 

Message Count

This data is updated monthly, next update due 4 May 2025

This data shows all OTS messages that were sent by users via the TOTSCo Hub during March.

Response Codes by Failure Type

This data shows all response codes that were included in residentialSwitchMatchFailure /residentialSwitchOrderFailure / residentialSwitchOrderUpdateFailure / residentialSwitchOrderTriggerFailure / residentialSwitchOrderCancellationFailure messages sent via the TOTSCo Hub during the specified time period.

Here we provide the data showing all the response codes by failure message type.

March 2025 

February 2025

December 2024 and January 2025 

Hub Availability and Message Latency

Latency is the time elapsed between a message entering and being placed in the queue to leave the hub.

The numbers in red relates to the number of messages that breached the 1000ms SLA.

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