EMAIL US
[email protected]
For assistance with any testing and onboarding issues, you can contact us by email at [email protected]. Our support team is here to assist you with any questions or concerns you may have around the TOTSCo Hub. Please don’t hesitate to reach out.
RAISE A TICKET
Account Management Portal
If you have commercially onboarded directly with TOTSCo, you can raise, track or update a fault or query in your account management portal on the TOTSCo Hub.
OTHER WAYS TO GET HELP
COMMUNITY FORUM
forums.totsco.org.uk
Engage with the TOTSCo Hub community forums to seek advice, share solutions, and collaborate with other users. One forum is dedicated to discussions about the OTS Industry process, while the other focuses on topics related to the OTS developers guide. Our forums are overseen by technical experts who offer assistance and support.
NON-URGENT ENQUIRIES
[email protected]
This is suitable for non-urgent enquiries. Examples of general enquiries include:
You can expect a response within one business day.
FEEDBACK LOOP
[email protected]
We value your feedback on the support experience. If you have any feedback or suggestions, please email us at [email protected].
