TOTSCo

Events

Information Sharing Sessions

These online information sharing sessions offer an opportunity to learn more about our operational procedures and services available when One Touch Switch is live. 

TopicWhat we will cover Date and timeSign up here
Incident Management Overview of incident management via ITIL principles
Major incident management process
SLA resolution times
Ticket management process
Online via Teams
Time - 1-2pm
Dates to choose when booking - 16/05, 20/06, 18/07
Book
Change Management Process for planned change
Process for emergency change
Notice periods
Communications plan
Online via Teams
Time - 2-3pm
Dates to choose when booking - 16/05, 20/06, 18/07
Book
Invoicing and Payments Accessing your account and invoicing
How to make a payment
Cash collection process
Communications
Online via Teams
Time - 1-2pm
Dates to choose when booking - 26/04, 31/05, 28/06, 26/07
Book
System monitoring and resilienceBuilt in resilience in the system.
Active Active plan
Monitoring of systems
Reporting
Online via Teams
Time - 2-3pm
Dates to choose when booking - 26/04, 31/05, 28/06, 26/07
Book
Reporting and dataCP reporting which will be available in your Account Management Portal
Anonoymised generic reporting
Ofcom reporting
Online via Teams
Time - 4-5pm
Dates to choose when booking - 20/06, 25/07, 22/08
Book
Message flows Message flow - happy paths
Message flow - unhappy paths
Error codes
Retry policy
Online via Teams
Time - 11-12pm
Dates to choose when booking - 20/06, 25/07, 22/08
Book
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