Managed Access

Get ready for OTS

Working with a Managed Access Provider

If you would like help connecting to the TOTSCo Hub, you can use a Managed Access Provider (MAP). MAPs will help you connect to the TOTSCo Hub and manage message exchanges.

Your One Touch Switch (OTS) journey with us will differ depending on which MAP solution you decide on. Please read through this section in detail so you understand what path you need to follow.

A list of MAPs we are working with is shown further down on this page, along with which solutions they are offering.

Three types of MAP solutions

Some MAPs may offer all three types of solution or a subset. Each MAPs will be able to advise you on which solution can best meet your needs.

Insourced MAP

You host and operate the MAP platform within your IT environment. In addition to the MAP contract, you’ll sign a user agreement with TOTSCo and pay our hub charges directly to us.

Technical MAP

The MAP hosts the solution. You’ll interact with the OTS process via a user interface and sign a user agreement with TOTSCo. In addition to the MAP contract you’ll sign a user agreement with TOTSCo and pay our hub charges directly to us.

Full Management MAP

The MAP handles everything, including billing. You’ll only need to contract with the MAP and pay their charges – they will take care of paying us for your use of our hub. Each MAP will offer their own MAP solution.

A quick comparison of MAP services

The table below gives you good insight into what services each MAP solution will provide you.

	Insourced MAP	Technical MAP	Full Management MAP
Platform & Service
Contract with MAP
User Agreement with TOTSCo
Billed with MAP
Billed with TOTSCo
Onboarding with TOTSCo
Onboarding via MAP
MAP provides lead on testing	**
MAP provides first-line support for billing and customer services
TOTSCo provides first-line support for billing and customer services
MAP provides first-line support for technical issues
Reporting on your messages and issues

** please check with your MAP if they offer these services

Next steps on your onward journey

The next steps to onboarding and testing depends on the MAP you choose.

TOTSCo Ready

TOTSCo Ready refers to the state of readiness required by Managed Access Providers (MAPs) to successfully adopt and implement the One Touch Switching (OTS) process. This includes:

Complying with the MAP User Agreement
Progressing through and completing the testing programme
Publishing security, data protection, disaster recovery, and business continuity policies

List of Managed Access Providers

The following table lists, in alphabetical order, known Managed Access Providers (MAPs) that we are working with. We will update as and when new MAPs come onboard. The information contained below has been provided by the Managed Access Providers who have given their consent to be included in this list.

Managed Access Provider	Website Address/strong>	Commercial Contact	MAP Services Offered	TOTSCo Ready
Azotel	azotel.com	[email protected]	Insourced and Technical	No
CWP	cspuk.org	[email protected]	Full Management	Yes
ICUK	https://onetouchgateway.com/	[email protected]	Full Management	Yes
iconectiv	iconectiv.com/managed-access-provider	[email protected]	Insourced, Technical and Full Management	Yes
Jetty	jettytechnologies.com	[email protected]	Technical MAP	Yes
Kraken	kraken.tech	[email protected]	Technical MAP	No
LXS	lxs-consulting.com	[email protected]	Technical and Full Management	Yes
Merula	www.merula.net	[email protected]	Full Management	No
Netadmin	netadminsystems.com	[email protected]	Insourced	No
NowYoYo	nowyoyo.com	Please contact us at [email protected] or, ideally, Book an OTS Initial Consult by clicking here.	Full Management	Yes
PSI	www.psi-mobile.com	[email protected]	Technical MAP	No
Sonalake	ots.sonalake.com	[email protected]	Insourced	Yes
Vantage Cloud	onetouchswitching.com	[email protected]	Full Management	Yes
Zentive	zentive.com	[email protected]	Insourced, Technical and Full Management	Yes

Listen to our Access Engagement Sessions

Designed to help those seeking guidance on connecting to the hub, these sessions explain the process of engaging with a Managed Access Provider. We walk you through the three types of Managed Access Solution and answer questions.

In our ‘Meet the MAP’ sessions the various MAPs also give you an insight into what solutions they are delivering and how they can best meet your business needs.