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Managing your Account

Once you have completed commercial onboarding, you will have access to your Account Management Portal. This is a portal from where you can make changes to your account, raise fault and enquiry tickets, and view your invoices and usage reports.
Raising tickets is the most efficient way to make us aware of any enquiries or faults you have. The form will ask you to categorise your ticket and indicate the number of end consumers affected by the issue, from which the ticket will automatically be prioritised accordingly.

You have the option to add attachments to your tickets should you need to provide more information, such as screenshots. Your ticket will be allocated to the appropriate team for resolution.

You will receive a response according to the time frames set out in the user agreement. You will be able to track and update the ticket as needed.

You can have more than one open ticket at once. All your tickets, open and closed, will be visible on the portal.

We're here to help!

If you need help at any stage to manage your account, contact our Service Desk!
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