We’ve made steady progress this week with One Touch Switch (OTS). Since go-live, over 70 brands have submitted a total of 163,000 orders, leading to 76,000 successful completions. As the NOT+ process is set to be decommissioned on 24 October (as confirmed by Ofcom’s letter to affected CPs last week), we anticipate these numbers will continue to rise.
I’m pleased to see a continued decrease in both logged user defects, alongside a growing sign-up and adoption of the CP-to-CP communication tool. This progress highlights how collaboration is driving the broader adoption of OTS across the industry.
As mentioned last week, we introduced an outage calendar in the Account Management Portal to assist hub users, including TOTSCo, in tracking both planned and unplanned changes outages. Once changes are entered, notifications will be automatically sent to all hub users. Based on your feedback, we will be publishing next week an updated service manual and user guide that will provide detailed instructions on how and when to use the tool.
Attention all Hub Users, customer numbers as of 30 June 2024, are due to be submitted by the end of October. Please be prepared to enter this information into the Account Management Portal starting 26 October. We will provide more detailed instructions next week.
Looking ahead, our next Stakeholder Forum will be held on 31 October. If there are any specific topics you'd like us to cover or questions you'd like to submit in advance, please feel free to let me know on [email protected] – we’d love to hear from you. As always, we will also cover our usual updates on progress and key developments.
That’s all from me folks, have a good weekend.
Many thanks,
Paul
CEO, TOTSCo
