TOTSCo Hub Service Updates
This page will display up to the minute service information on our TOTSCo Hub, with an explanation of the issue, impact and resolution.
|Test environment affected
|Time to fix
|RESOLVED: We currently have an issue in our TOTSCo Hub integration testing environment. The hub is not facilitating message exchanges.
|All users currently testing in the integration environment.
|Now resolved. We are currently investigating the root cause.
|RESOLVED: The account management portal went down.
|All CPs using the account management portal.
|2 hours and 36 minutes
|Now resolved. If you are unable to access your account please let us know by contacting email@example.com.
|RESOLVED: Integration testing environment unavailable.
|All CPs using the integration testing environment.
|A full investigation was carried out the issue was related to our Domain Name System (DNS) settings. Upon investigation we learnt that the issue predominantly affected our IT partner, Tech Mahindra. The integration testing environment is now available. You can now use the Integration Test Environment as normal.
|CP's receiving 503 response intermittently.
|CPs getting failure messages on intermittent basis resulting in not able to exchange message.
|18/12/2023: Service Desk informed affected CPs that the issue has now been resolved. 15/12/2023: Issue resolved on Friday at 8:30pm GMT. The TOTSCo technical team investigated the intermittent (Error 503) on hub. There was a configuration issue with one of the load balancer nodes which was identified and corrected to resolve this issue. 11/12/2023: under investigation
|Test simulatory down.
|3 hour outage of the Test Simulator.
|1pm 20/11/2023. Additional memory allocated to the Test simulator. Issue resolved.