TOTSCo

TOTSCo HUB

USER GUIDE

TABLE OF CONTENTS

INTRODUCTION

Message from the CEO
How to use this TOTSCo Hub user guide
How to contact support

GLOSSARY

INTRODUCTION TO TOTSCo AND THE ONE TOUCH
SWITCH PROJECT

About TOTSCo
The One Touch Switch Project
The TOTSCo Hub

GETTING STARTED

What you need to know and do before you start

WORKING WITH A MANAGED ACCESS PROVIDER

ONBOARDING

Initial onboarding
Commercial onboarding

A HOW-TO GUIDE ON MANAGING YOUR ACCOUNT PORTAL

Includes step-by-step guide on:

  • Accessing and signing your User Agreement 
  • Managing your Brand/s 
  • Managing your contacts 
  • Raising and managing your tickets
  • Accessing your invoices 
  • Using the Outage Calendar
  • Accessing and utilising your reports 
  •  Other helpful information – Access Network Provider List, Document Centre, Merger and Acquisition process.

TESTING

Three-step test approach
Technical pre-requisites
Simulator testing
Integration testing
Industry trials
Defect and issue management process

FAQS

APPENDIX A – CONFIGURING AUTHENTICATION AND SECURITY PROTOCOLS

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