About TOTSCo

Established by the Industry in June 2022, TOTSCo is an organisation owned by its members and driven by a common goal: to develop and operate a messaging platform (The TOTSCo Hub) that will make One Touch Switch for residential fixed voice and broadband customers possible.

What we do

The goal

One-touch switching for UK residential fixed voice and broadband customers, as mandated by Ofcom.

The need

Near real-time exchange of customer data between gaining and losing communications providers.

The solution

The TOTSCo Hub with interfaces to all providers.


Following Ofcom's decision in September 2021 to simplify the process of switching landline and broadband, the industry acted to design a solution that would allow providers to comply with the new regulations. The initial work was led by the Office of the Telecommunications Adjudicator (“OTA2”) and included a steering group that comprised a representative selection of industry participants.

In June 2022 the industry established The One Touch Switching Company Ltd (“TOTSCo”) as a vehicle for the development and operation of the messaging platform, the TOTSCo Hub.

TOTSCo is a not-for-profit company owned by the membership with the purpose of developing and operating the platform.

The TOTSCo Board

TOTSCo is governed by a board of directors comprising industry experts and stakeholders. Our team is committed to upholding the highest standards of integrity and transparency.

The One Touch Switch Process

The One Touch Switch (OTS) project is a transformative initiative aimed at revolutionising how consumers switch their landline and broadband services.
The key objective is to enable consumers to switch providers seamlessly with just one touch, without the need for unnecessary and often cumbersome interactions with their current provider.

This project is a direct response to the need for a more consumer-friendly approach to switching services, reducing the time and effort involved. It empowers consumers with greater control over their service choices and aims to foster a more competitive and dynamic market.

The TOTSCo Hub

At the heart of the OTS project is the TOTSCo Hub. This technological platform serves as a central messaging hub, facilitating communication between different CPs during the switching process. The TOTSCo Hub ensures that all necessary information is exchanged accurately and efficiently between the gaining and losing providers, thereby enabling a smooth transition for the consumer.

The TOTSCo Hub is designed to be userfriendly and accessible to CPs of all sizes, from small providers with limited technical resources to large providers with more advanced technical capabilities. It ensures that all CPs, regardless of their size or technical proficiency, can participate in the OTS process effectively.

Get involved

If you're a landline or broadband provider, learn how you can integrate with the OTS process and what steps are involved.

You can also become a member of TOTSCo. TOTSCo is owned by its members. You do not need to become a member of TOTSCo in order to use the Hub. Membership of the company is open to users and potential users of the TOTSCo Hub.

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