TOTSCo

Hub Maintenance and Change Updates

This page will display system updates to explain what is changing, when the change will take place and any actions or impacts.

IMPORTANT NOTICE

We will soon be retiring this page, as the new ‘Outage Calendar' tool in the Account Management Portal now displays all planned and unplanned changes. 

Change Window: 17 Nov 03:30-07:30 (UTC)

Environment: Production

Reference Number: 38497

Reason for Change

Maintenance Window- EKS Cluster upgrade

Duration of outage (UTC)

1 hour

Action/Impact

Users may not be able to exchange messages during the outage window.

Change Window: 16 Nov 03:30-07:30 (UTC)

Environment: Production

Reference Number: 38496

Reason for Change

Maintenance Window- EKS Cluster upgrade

Duration of outage (UTC)

1 hour

Action/Impact

Users may not be able to access account management portal during the outage window.

Change Window: 03 Nov 05:30-07:30 (UTC)

Environment: Production

Reference Number: 38832

Reason for Change

Maintenance Window- Fix for Outage Portal

Duration of outage (UTC)

No Outage

Action/Impact

No Impact

Change Window: 29 Oct 03:30-05:30 (UTC)

Environment: Production

Reference Number: 38560

Reason for Change

Maintenance Window- Customer count field in Management Portal

Duration of outage (UTC)

03:45 – 04:00 (UTC)

Action/Impact

Users may not be able to access account management portal during the outage window

Change Window: 26th Oct 04:30 – 07:00 (UTC)

Environment: Production

Reference Number: 38233

Reason for Change

Maintenance Window- Customer count field in Management Portal

Duration of outage (UTC)

04:30 – 05:00 (UTC)

Action/Impact

Users may not be able to access account management portal during the outage window

Change Window: 25 Oct 04:30-07:30 (UTC)

Environment: Production

Reference Number: 37948

Reason for Change

Maintenance Window- Security patching

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 25th Oct 03:30 - 06:30 (UTC)

Environment: Production

Reference Number: 38210

Reason for Change

Maintenance Window- Security Enhancement

Duration of outage (UTC)

03:45 - 04:00 (UTC)

Action/Impact

Users may not be able to exchange messages during the outage period

Change Window: 24th Oct 04:30 – 07:00 (UTC)

Environment: Production

Reference Number: 38231

Reason for Change

Maintenance Window- OTS Message Report Optimization

Duration of outage (UTC)

04:30 – 05:00 (UTC)

Action/Impact

Users may not be able to access account management portal during the outage window

Change Window: 20 Oct 03:30-07:00 (UTC)

Environment: Pre-Production

Reference Number: 37945

Reason for Change

Maintenance Window- Version upgrade

Duration of outage (UTC)

1 Hour

Action/Impact

CPs may not be able to exchange messages during the outage period

Change Window: 19 Oct 03:30-06:30 (UTC)

Environment: Production

Reference Number: 37950

Reason for Change

Maintenance Window- Policy update

Duration of outage (UTC)

1 Hour

Action/Impact

Users may not be able to exchange messages during the change window

Change Window: 18 Oct 04:30-07:30 (UTC)

Environment: Pre-Production

Reference Number: 37947

Reason for Change

Maintenance Window- security patching

Duration of outage (UTC)

No Outage

Action/Impact

No Impact

Change Window: 11th Oct 02:30 to 08:00 (UTC)

Environment: Production

Reference Number: 37688

Reason for Change

Maintenance Window- Outage Calendar

Duration of outage (UTC)

30 minutes

Action/Impact

Users may not be able to login to Account management portal

Change Window: 14th Oct 03.30 to 08.30 (UTC)

Environment: Production

Reference Number: 37706

Reason for Change

Maintenance Window- Account Management Portal

Duration of outage (UTC)

30 minutes

Action/Impact

Users may not be able to login to account management portal during the outage window.

Change Window: 11th Oct 04.30 to 6.30 (UTC)

Environment: Production

Reference Number: 37683

Reason for Change

Maintenance Window- Report Optimisation

Duration of outage (UTC)

30 minutes

Action/Impact

Users may not be able to login to account management portal and also can't access reports.

Change Window: 5th Oct 04.30 to 9.30 (UTC)

Environment: Production

Reference Number: 37040

Reason for Change

Maintenance Window- Security Enhancement

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 4th Oct 04.30 to 6.30 (UTC)

Environment: Production

Reference Number: 37386

Reason for Change

Maintenance Window- Security Improvement

Duration of outage (UTC)

None

Action/Impact

CPs may not be able to login to account management portal.

Change Window: 4th Oct 03:30 - 06:30 (UTC)

Environment: Production

Reference Number: 37038

Reason for Change

Maintenance Window- CP2CP Portal Go-Live

Duration of outage (UTC)

None

Action/Impact

CPs can use the portal for CP2CP communication

Change Window: 10th Sep 04:30 - 05:00 (UTC) - 36326

Environment: Production

Reference Number: 36326

Reason for Change

Maintenance Window- Ofcom Reporting Amendment

Duration of outage (UTC)

None.

Action/Impact

No Impact to CPs

Change Window: 20th Sep 03:30 - 06:30 (UTC) - 36323

Environment: Production

Reference Number: 36323

Reason for Change

Maintenance Window- Server Patching

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 13th Sep 03:30 - 06:30 (UTC) - 36320

Environment: Pre-Production

Reference Number: 36320

Reason for Change

Maintenance Window- Server Patching

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 7th Sept 3.30 - 4:30 (UTC)

Environment: Production

Reference Number: 35908, 35905, 35907

Reason for Change

Maintenance Window- Security Optimization

Duration of outage (UTC)

3 minutes

Action/Impact

CPs won't be able to login to account management portal. CPs can continue to exchange messages through HUB

Change Window: 3rd Sept 03:30 - 04:30 (UTC)

Environment: Production

Reference Number: 35891

Reason for Change

Maintenance Window- CorrelationID size handling

Duration of outage (UTC)

No Outage

Action/Impact

No Impact to CPs.

Change Window: 3rd Sept 03:30 to 04:30 (UTC)

Environment: Production

Reference Number: 35658

Reason for Change

Maintenance Window- Security Optimization

Duration of outage (UTC)

No Outage

Action/Impact

No Impact to CPs

Change Window: 04th Sept 03.30 - 04:30 (UTC)

Environment: Pre-Production

Reference Number: 35904, 35906

Reason for Change

Maintenance Window- Security Optimization.

Duration of outage (UTC)

No Outage

Action/Impact

No Impact to CPs.

Change Window: 5th Sep 03:30- 06:30 (UTC)

Environment: All Environments

Reference Number: 35665

Reason for Change

Maintenance Window- WAF Firmware Upgrade

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 3rd Sep 03:30- 06:30 (UTC)

Environment: All Environments

Reference Number: 35664

Reason for Change

Maintenance Window- Firewall Firmware Upgrade

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 31st Aug 03:30 - 04:30 (UTC)

Environment: Production

Reference Number: 35660

Reason for Change

Maintenance Window-Infra Rule Optimization

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 31st Aug 03:30 - 04:30 (UTC)

Environment: Production

Reference Number: 35668

Reason for Change

Maintenance Window-Infra Ingress Rule creation

Duration of outage (UTC)

2 minutes

Action/Impact

CPs won't be able to download CRM artifacts

Change Window: 31st Aug 03:30 - 06:30 (UTC)

Environment: Production

Reference Number: 35666

Reason for Change

Maintenance Window- Security Policy Optimization

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 29th Aug 04:30 - 06:30 (UTC)

Environment: Production

Reference Number: 35683

Reason for Change

Maintenance Window- Report Format Fix

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 28th Aug 03:30 - 04:30 (UTC)

Environment: Production

Reference Number: 35667

Reason for Change

Maintenance Window- Docker Image upgrade

Duration of outage (UTC)

20 seconds

Action/Impact

CPs won't be able to download CRM artifacts

Change Window: 23 Aug 07.30 - 09.30 (UTC)

Environment: Pre-Production

Reference Number: 35600

Reason for Change

Maintenance Window- To fix CorrelationID size validation error

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 24 Aug 07.30 - 09.30 (UTC)

Environment: Production

Reference Number: 35370

Reason for Change

Maintenance Window- Update Image repository to AWS

Duration of outage (UTC)

No Outage

Action/Impact

No Impact to CP

Change Window: 25 Aug 15.00 - 17.00 (UTC)

Environment: Pre-Production and Production

Reference Number: 35507

Reason for Change

Maintenance Window- Disaster recovery test as planned for operational readiness

Duration of outage (UTC)

15.00 - 17.00 (UTC)

Action/Impact

All testing environments will be unavailable at this time. The account management portal will available.

Change Window: 20 Aug 04.30 - 06.30 (UTC)

Environment: Production

Reference Number: 35370

Reason for Change

Maintenance Window- Report format fix

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 20 Aug 03.30 - 04.30 (UTC)

Environment: Production

Reference Number: 35359

Reason for Change

Maintenance Window- Security Improvement

Duration of outage (UTC)

40 seconds

Action/Impact

CPs won't be able to access account management portal during the outage period.

Change Window: 22 Aug 04.30 - 06.30 (UTC)

Environment: Production

Reference Number: 35058

Reason for Change

Maintenance Window- Security Optimization

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs

Change Window: 20 Aug 05.30 - 07.30 (UTC)

Environment: Pre-Production

Reference Number: 35362

Reason for Change

Maintenance Window- Code Optimization

Duration of outage (UTC)

None

Action/Impact

No Impact

Change Window: 20 Aug 05:30 - 07:30 (UTC)

Environment: Pre-Production

Reference Number: 35360 & 35361

Reason for Change

Maintenance Window- Database

Duration of outage (UTC)

No Outage

Action/Impact

No Impact to CPs

Change Window: 16 Aug 2024 05.30 - 08.30 (UTC)

Environment: Production

Reference Number: 34879

Reason for Change

Maintenance Window - Security maintenance patch

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 16 Aug 05:30 - 08:30

Environment: Production

Reference Number: 34879

Reason for Change

Maintenance Window - Security maintenance patch

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 16 Aug 04:30 - 06:30

Environment: Production

Reference Number: 35058

Reason for Change

Maintenance Window- Security Rule optimisation

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 14 Aug 04:30 – 06:30

Environment: Production

Reference Number: 35115

Reason for Change

Maintenance Window- Report Format Fix

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 14 Aug 03.30 - 04.30

Environment: Production

Reference Number: 35110

Reason for Change

Maintenance Window- PDF Gen Upgrade

Duration of outage (UTC)

1hr

Action/Impact

CPs won't be able to login to account management portal during the outage duration

Change Window: 13 Aug 07.00 - 09.00

Environment: Production

Reference Number: 35057

Reason for Change

Maintenance Window- SSO Infra Optimisation

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 13 Aug 05.30 - 07.00

Environment: Production

Reference Number: 35071

Reason for Change

Maintenance Window- Configuration Optimisation

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 13 Aug 03.30 - 04.00

Environment: Production

Reference Number: 35072

Reason for Change

Maintenance Window- Security Improvement

Duration of outage (UTC)

None

Action/Impact

No impact to CPs

Change Window: 09-Aug 2024 04:30 - 06:30 (UTC)

Environment: Production

Reference Number: N/A

Reason for Change

Maintenance Window

Duration of outage (UTC)

5 min for upgrade of image 04:45 -04:50 UTC

Action/Impact

CPS won't be able to login to account management portal during the outage window.

Change Window: 09-Aug 01:30 - 2:00 (UTC)

Environment: Production

Reference Number: 35010

Reason for Change

Maintenance window for a security update

Duration of outage (UTC)

30 Seconds

Action/Impact

CPs won't be able to login to the account management portal for the duration of the change.

Change Window: 07-Aug 03:30 - 07:30 (UTC)

Environment: Production

Reference Number: 34842

Reason for Change

Maintenance Window- Security enhancement

Duration of outage (UTC)

1 hour

Action/Impact

CPs won't be able to login to account management portal during the outage window.

Change Window: 06-Aug 05:30 - 07:30 (UTC)

Environment: Production

Reference Number: 34844

Reason for Change

Maintenance Window to improve CPU performance

Duration of outage (UTC)

None.

Action/Impact

No Impact to CPs.

Change Window: 06-Aug 05:30 - 7:30 (UTC)

Environment: Production

Reference Number: 34845

Reason for Change

Maintenance Window- Code Optimization

Duration of outage (UTC)

None

Action/Impact

No Impact to CPs.

Change Window: 06-Aug 05:30 - 07:30 (UTC)

Environment: Production

Reference Number: 34846

Reason for Change

Maintenance Window

Duration of outage (UTC)

None.

Action/Impact

No Impact to CPs.

Change Window: 06-Aug 02:30 - 03:30 (UTC)

Environment: Production

Reference Number: 34880

Reason for Change

Maintenance Window- Security improvement

Duration of outage (UTC)

7 min

Action/Impact

CPs won't be able to login to account management portal during the outage window.

Change Window: 31-Jul 2024 16:45

Environment: Pre-Production

Reference Number: 34563

Reason for Change

API manager gateway patch

Duration of outage (UTC)

None

Action/Impact

Awareness for those CPs using the pre-production environment

Change Window: 31-Jul 2024 16:45

Environment: Production

Reference Number: 34722

Reason for Change

API manager gateway patch was rolled back

Duration of outage (UTC)

None

Action/Impact

Awareness for those CPs using the production environment

Change Window: 30-Jul 2024 06:45

Environment: Production

Reference Number: 34722

Reason for Change

Multiple patches from product upgrade including API manager gateway patch.

Duration of outage (UTC)

None

Action/Impact

Awareness for those CPs using the production environment

Change Window: 24-Jul 2024 07:30

Environment: Pre-Production

Reference Number: 34563

Reason for Change

API manager gateway patch

Duration of outage (UTC)

None

Action/Impact

Awareness for those CPs using the pre-production environment

Change Window: 22-Jul 2024 03:00

Environment: Production

Reference Number: None

Reason for Change

Production directory change in preparation for the opening of ramp, in live environment

Duration of outage (UTC)

3.00am

Action/Impact

No action. Any CPs that are currently in staff trials, will be removed from the live directory. A manual directory will be shared by email with those CPs in participating in staff trials.

Change Window: 20-Jul 2024 03:30 - 09:00

Environment: Production

Reference Number: None

Reason for Change

Maintenance Window

Duration of outage (UTC)

3.30am - 9.00am

Action/Impact

Users will not be able to login during the outage.

Change Window: 19-Jul 2024 03:30 - 09:00

Environment: Production

Reference Number: None

Reason for Change

Maintenance Window

Duration of outage (UTC)

3.30am - 9.00am

Action/Impact

Users will not be able to login during the outage.

Change Window: 14-Jul 2024 03:30 - 09:00

Environment: Pre-Production

Reference Number: None

Reason for Change

Maintenance Window

Duration of outage (UTC)

3.30am - 9.00am

Action/Impact

Users will not be able to login during the outage.

Change Window: 14-Jul 2024 03:00 - 12:00

Environment: Account Management Portal

Reference Number: None

Reason for Change

Upgrade to the Account Management Portal

Duration of outage (UTC)

3.00am - 12.00pm

Action/Impact

Max 9hr outage. Users will not be able to access the portal.

Change Window: 24-Jun 2024 04:30 - 05:30

Environment: Production

Reference Number: None

Reason for Change

We are enhancing the security of account management portal by enabling 2 Factor authentication

Duration of outage (UTC)

15 mins

Action/Impact

15mins outage. Users will not be able to login.

Change Window: 23-Jun 2024 03:30 - 09:30

Environment: Production

Reference Number: None

Reason for Change

Upgrade in security on the Account Management Portal

Duration of outage (UTC)

3.30am - 9.30am

Action/Impact

Users will not be able to login during the outage.

Change Window: 22-Jun 2024 02:30 - 06:30

Environment: Production

Reference Number: None

Reason for Change

Upgrade in security on the Account Management Portal

Duration of outage (UTC)

2.30am - 6.30am

Action/Impact

Users will not be able to login during the outage.

Change Window: 23-Apr 2024 05:00 - 06:30

Environment: Production

Reference Number: None

Reason for Change

To bring our message delivery policies in line with the OTS Message Delivery Policies v1.0 document.

Duration of outage (UTC)

5.00am - 6.30am

Action/Impact

No impact.

Change Window: 23-Apr 2024 03:30 - 06:30

Environment: Production

Reference Number: None

Reason for Change

Patching Change for Prod EC2 servers.

Duration of outage (UTC)

3.30am - 6.30am

Action/Impact

Users may face service interruption during the patching window which will last for 10minutes.

Change Window: 19-Apr 2024 06:00 - 07:00

Environment: Production

Reference Number: None

Reason for Change

AWS key rotation for the S3 bucket content upload. Infra security activity for AWS Key Rotation.

Duration of outage (UTC)

6.00am - 7.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 18-Apr 2024 04:00 - 06:00

Environment: Pre-Production

Reference Number: None

Reason for Change

Finetuning PROD NACL rule for ports 22 and 3389.

Duration of outage (UTC)

4.00am - 6.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 12-Apr 2024 04:00 - 05:00

Environment: Pre-Production

Reference Number: None

Reason for Change

Enhance Security Policy

Duration of outage (UTC)

4.00am - 5.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 12-Apr 2024 04:00 - 05:00

Environment: Pre-Production

Reference Number: None

Reason for Change

As per security hub findings, fine tuning the IAM inline policy for KMS access to secure strong access controls with customer managed key.

Duration of outage (UTC)

4.00am - 5.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 12-Apr 2024 03:00 - 06:30

Environment: Pre-Production

Reference Number: None

Reason for Change

Patching Activity: To make sure all the Pre-prod EC2 instance should avoid non-compliance status.

Duration of outage (UTC)

3.00am - 6.30am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 09-Apr 2024 04:00 - 07:00

Environment: Pre-Production and Production

Reference Number: None

Reason for Change

Change to implement the interim solution to include BrandName in the Directory.

Duration of outage (UTC)

4.00am - 7.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 05-Apr 2024 04:30 - 06:30

Environment: Pre-Production

Reference Number: None

Reason for Change

Security hub finding remediation for security best practices.

Duration of outage (UTC)

4.30am - 6.30am

Action/Impact

Users will face intermittent connectivity issues during this time.

Change Window: 09-Mar 2024 07:00 - 11:00

Environment: All Environments

Reference Number: None

Reason for Change

Updates to the firewall.

Duration of outage (UTC)

7.00am - 11.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 09-Mar 2024 03:00 - 06:00

Environment: Production

Reference Number: None

Reason for Change

To ensure the operating system is regularly updated.

Duration of outage (UTC)

3.00am - 6.00am

Action/Impact

Users are likely to face intermittent connectivity issues during this time.

Change Window: 07-Mar 2024 03:30 - 06:00

Environment: Pre-Production

Reference Number: None

Reason for Change

To ensure network load balancer configuration is finetuned.

Duration of outage (UTC)

3.30am - 6.00am

Action/Impact

No action required. There will be no impact.

Change Window: 07-Mar 2024 03:30 - 06:00

Environment: Pre-Production

Reference Number: None

Reason for Change

To ensure metadata service is configured.

Duration of outage (UTC)

3.30am - 6.00am

Action/Impact

No action required. There will be no impact.

Skip to content